Medical Receptionist

Position Purpose

At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together.

Medical Receptionists play a critical role in supporting patient outcomes by ensuring care plan compliance, appointment readiness, procedure and imaging preparation, insurance awareness, and accurate communication across all service lines.

Supervision Received

• Front Desk Supervisor & Hub Manager
  
  

Summary Of Duties

The Medical Receptionist manages multi-service front desk operations, ensuring patients are properly scheduled, screened, financially informed, and supported throughout their care journey. Responsibilities include intake, insurance verification awareness, pre-authorization tracking, compliance calls, MRI safety clearance, procedure readiness, payment collection, documentation accuracy, and collaboration with clinical and administrative teams to maintain smooth patient flow and strong patient outcomes.

• Greet patients warmly and provide an exceptional, patient-first experience.
• Manage check-in and check-out processes accurately and efficiently.
• Collect and verify all necessary patient forms, documentation, and referrals.
• Maintain lobby organization, cleanliness, and a welcoming environment.
• Handle incoming calls, messages, and scheduling inquiries with professionalism and empathy.
  
  

Insurance, Billing, and Pre-Authorization Support

• Collect accurate patient insurance information, ensuring data integrity and correct payer identification for revenue cycle workflows.
• Communicate clearly with patients about copays, deductibles, out-of-pocket estimates, and payment expectations.
• Collect payments at check-in or check-out according to company procedures.
• Demonstrate awareness of insurance types (PPO, HMO, PIP, WC, Managed Care, etc.) and how they impact service coverage.
• Identify when services require pre-authorization based on insurance guidelines.
• Monitor and follow up on pre-authorizations to ensure readiness for imaging or procedures.
• Escalate authorization or eligibility concerns to reduce delays in care or prevent billing denials.
  
  

Multi-Service Scheduling & Care Plan Fulfillment

• Schedule, confirm, and manage appointments across chiropractic, medical, MRI/imaging, injections, procedures, and follow-up services.
• Ensure all patients are fully scheduled throughout their plan of care.
• Perform compliance calls, appointment reminders, and outreach for missed or rescheduled visits.
• Maximize schedule productivity and fill rates across multiple service lines.
• Ensure proper fulfillment of provider-directed orders.
• Provide patients with clear preparation guidance and restrictions based on their orders.
• Coordinate with imaging and medical teams to address readiness or scheduling issues.
  
  

Compliance, Production, and Outcome Support

• Support patient compliance through consistent communication and proactive follow-up.
• Monitor show rates, production metrics, and compliance trends.
• Reinforce care plan understanding to support patient engagement.
• Collaborate with leadership to reduce cancellations and improve retention.
  
  

Clinic Culture Expectations

• Demonstrate Conscious Leadership—empathy, curiosity, and accountability.
• Exhibit reliability, ownership, and strong follow-through.
• Communicate clearly and compassionately with patients and team members.
• Contribute positively to a unified, patient-first clinic culture.
• Demonstrate flexibility, teamwork, and solution-oriented communication.
  
  

Skills & Expectations

• Excellent customer service and interpersonal communication.
• Strong organizational skills and ability to multitask.
• High accuracy in scheduling, documentation, and insurance data collection.
• Adaptability to evolving workflows and clinic needs.
  
  

Preferred

Experience Requirements

• 1–2 years experience in medical front office or multi-service healthcare settings.
• Experience with MRI safety screening or medical procedure preparation.
• Familiarity with insurance verification and pre-authorization processes.
  
  

We will train service-minded candidates with strong communication skills, accuracy, and a patient-first mindset.

Background Check Requirement

Employment is contingent upon successful completion of a Level 2 background check, in accordance with applicable state and federal regulations. More information regarding the screenings can be found at the following link: