Legal Records Specialist

Complete Care is a multi-disciplinary practice serving patients who have physical injuries as a result of trauma. Complete Care and its family of practices are characterized by core competencies of cultural, clinical and operational excellence. We strive to meet every patients' individual needs with skillfulness and professionalism. 

Join Our Mission of Exceptional Patient Care

At Complete Care, we believe in delivering the highest level of service to every patient and partner we serve. We are looking for a dedicated and detail-oriented Medical Records Specialist to join our team. If you excel at organization, communication, and maintaining confidentiality, we want to hear from you.

What You’ll Do

As a Medical Records Specialist, you will play a crucial role in managing patient records with accuracy and care. Your responsibilities will include:

• Processing and verifying medical record requests in compliance with HIPAA and all applicable regulations
• Coordinating release of information to patients, attorneys, insurance companies, and other entities
• Pulling records for patient care, quality review, and audits in a timely manner
• Maintaining and updating records in Salesforce in real time
• Scanning documents into patient files and ensuring complete, organized records
• Handling request conflicts and escalating issues to the Office Practice Manager
• Providing language translation support when needed
  
  

What We’re Looking For

• Professionalism & Accuracy: Consistent attention to detail and confidentiality in all aspects of work
• Communication Skills: Excellent verbal and written communication with patients, staff, and external parties
• Technical Proficiency: Knowledge of office software, Salesforce, and standard office functions
• People Skills: Kindness, patience, and empathy, even in challenging situations
• Problem-Solving: Critical thinking skills and a positive, proactive attitude
• Organization: Ability to multitask and thrive under pressure
  
  

Preferred Experience

• Familiarity with medical records management
• Knowledge of bookkeeping and general office operations
• Previous work in a healthcare or patient service environment
  
  

If you're ready to be part of a team that values compassion, professionalism, and excellence in patient care, Complete Care is the place for you! Join us in making a difference in the lives of our patients.

At Complete Care, we take pride in providing equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.

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