Regional Director of Social Services

Complete Care Management – Mid-Atlantic Region

Complete Care Management is seeking an experienced and compassionate Regional Director of Social Services to join our Mid-Atlantic leadership team. This role oversees and supports the social service departments across our skilled nursing and rehabilitation facilities, ensuring excellence in resident care, regulatory compliance, and psychosocial outcomes.

• Provide mentoring, training, and ongoing support to facility-level Social Service Directors, Social Workers, and Social Service Assistants.

• Conduct regular on-site visits to ensure quality of care and adherence to state and federal regulations.

• Lead quality assurance initiatives and assist in developing corrective action plans based on survey findings.

• Collaborate with facility leadership to address complex discharges, psychosocial issues, and abuse allegations.

• Support facilities in resolving challenging cases, resident grievances, and discharge planning barriers.

• Oversee compliance with all applicable regulations and company policies across facilities in the region.

• Monitor state and federal regulation changes and implement updated best practices accordingly.

• Analyze departmental metrics, including resident satisfaction, discharge outcomes, and grievance resolution timelines, and report findings to regional leadership.

• Serve as a liaison between facility-level teams and regional leadership, fostering collaboration and consistency in service delivery.

• Provide leadership support during crises such as natural disasters, pandemics, or significant adverse events to ensure residents’ psychosocial needs are met.

• Bachelor’s or Master’s degree in Social Work (MSW preferred).

• Current licensure as a Social Worker in applicable state(s).

• Minimum of 5 years of experience in a long-term care or healthcare social work setting.

• Prior leadership or multi-site management experience preferred.

• Strong knowledge of federal and state long-term care regulations.

• Excellent communication, organizational, and problem-solving skills.

• Ability to travel regularly within the Mid-Atlantic region.

At Complete Care, we believe in a team-first culture that supports our mission of providing compassionate, resident-centered care. As part of our regional leadership team, you’ll have the opportunity to influence social service standards, mentor future leaders, and make a lasting impact on the lives of our residents and their families.

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