Social Services Director

Location: Complete Care at Germantown | Germantown, WI 

Job Type: Full-Time | Day Shift 

Schedule: No Weekends | No On-Call 

About Us 

At Complete Care at Germantown, we approach every day with one clear goal: to improve the lives we touch through high-quality healthcare and extraordinary compassion. We are dedicated to creating a supportive, caring environment for both our residents and our team members. 

Why Work For Us? 

• Build a rewarding career with an established, highly successful organization. 

• Work in a compassionate environment where employee growth and success are prioritized. 

• Join a supportive team where colleagues feel like family! 

• Enjoy competitive compensation and opportunities for professional development. 

Position Overview 

We are seeking a dedicated and compassionate Social Services Director to join our interdisciplinary team full-time. In this role, you will help support our residents' psychosocial, emotional, and social needs to ensure they receive holistic, high-quality care throughout their stay. 

Responsibilities 

• Assist in identifying residents’ psychosocial, mental, and emotional needs. 

• Complete social histories and psychosocial assessments for new and current residents. 

• Collaborate closely with the interdisciplinary clinical team to advocate for and protect residents' rights. 

• Help maintain a safe, respectful environment by actively preventing and addressing resident concerns or grievances in accordance with facility policies and mandated reporting guidelines. 

• Assist residents and their families with transition planning, community resources, and daily care adjustments. 

• Complete required documentation accurately within the Electronic Medical Record (EMR) system. 

• Perform other related administrative and supportive duties as assigned by the Director of Social Services or Facility Administrator. 

Qualifications 

• Education: Graduate with LSW or CSW Degree

• Experience: Experience working with the geriatric population in a long-term care, skilled nursing, or healthcare environment strongly preferred. 

• Customer Relations: Strong customer service background with a proven track record of positive resident, family, and community relations preferred. 

• Technical Skills: Proficiency with computers and electronic medical record (EMR) systems. 

  Core Competencies: 

• Excellent communication and interpersonal skills with the ability to build rapport quickly with residents, families, and team members. 

• Strong organizational skills and the ability to work effectively both independently and as part of a collaborative team. 

Complete Care at Germantown is an Equal Opportunity Employer. 

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8.13.26