What are the responsibilities and job description for the Client Care Manager position at Complete Billing Services?
Description
About Us:
Complete Billing Services, a division of RevOne Companies, is a leader in healthcare revenue cycle management. We partner with providers and healthcare organizations to streamline billing, maximize reimbursements, and improve patient financial engagement. We're seeking a skilled and experienced Client Care Manager to join our growing team.
Position Summary
As a Client Care Manager, you will be a liaison between our clients and internal teams for patient account processing and follow up, ensuring outstanding service delivery and client satisfaction. This role is ideal for someone with a deep understanding of healthcare patient accounting insurance processing, and EMR systems. The ideal candidate will combine strong managerial skills with technical proficiency and a commitment to excellence in client service.
Supervisor
Chief Operating Officer
Department
CBS-Client Care
Key Responsibilities:
- Serve as a main point of contact for assigned clients, maintaining positive relationships and addressing any concerns or escalations promptly.
- Oversee and ensure the timely and accurate execution of revenue cycle processes, including patient billing, claims submission, account research and payment reconciliation.
- Monitor client performance metrics, analyze trends, and proactively identify opportunities for process improvement.
- Collaborate with internal teams to ensure seamless communication, service delivery, and alignment with client expectations.
- Lead, mentor, train, and manage a team of client care professionals as needed, including performance evaluations and workflow optimization.
- Participate in client onboarding, training, and system implementations.
- Update workflow procedures as needed for each client.
- Utilize EMR systems (such as Epic, Cerner, etc.) and client platforms to manage and track account activity.
- Maintain a working knowledge of insurance policies, payer requirements, and regulatory updates.
- Familiarity with FACS (a plus, not required).
Requirements
Required Qualifications:
- 3 years of experience in patient accounting
- Strong understanding of insurance processes, claims management, and payer communications.
- Experience working with EMR systems such as Epic, Cerner, Meditech, or similar platforms.
- Proven leadership and team management skills.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong problem-solving and organizational abilities.
- Ability to thrive in a fast-paced, client-facing environment.
- Proficient in Microsoft Office Suite (Excel, Outlook, etc.).
Preferred Qualifications:
- Experience with FACS system.
- Prior account or client management experience in a billing or healthcare service environment.
Work Environment:
- Full-time position
- In-office role (remote/hybrid not available)
- Standard business hours, Monday through Friday
Difficulty of Work
Fast pace environment, supporting multiple companies and unique client workflows. Must possess strong problem-solving skills and ability to make sound judgement calls, protecting the client experience and business needs.