What are the responsibilities and job description for the Service Advisor/Writer position at Complete Automotive Repair?
Job Title:
Automotive Service Advisor / Writer
Location:
Willoughby, Oh
Job Overview:
As an Automotive Service Advisor / Writer you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.
Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.
Responsibilities include, but are not limited to:
- Greet every customer that enters our facility with hospitality and respect
- Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
- Manage the store’s workflow in an effective and efficient manner
- Consistently and effectively sell our services without jeopardizing honesty and integrity
- Maintain a positive attitude and team atmosphere at all times
- Communicate on the phone in a clear professional manner
- Build long-term relationships between the store, yourself and the customer
- Directs, coordinates, and participates in performing customer service activities
- Shuttle customers as needed
- Ensure that all repairs are performed to proper specifications.
- Work together as a team and assist other employees as needed.
- Other duties as assigned.
Qualifications
Qualifications:
- Current driver’s licenses
- Driving record acceptable to our current insurance carrier
- Proficiency in computer software and automotive store applications
- Experience in Automotive Customer Service and Service sales
- Associates degree preferred
Physical Requirements:
- Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
- Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Keeping a brisk work pace in a high-volume environment
Job Type: Full-time
Pay: $51,866.00 - $120,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
Experience:
- Automotive service: 3 years (Preferred)
Ability to Commute:
- Willoughby, OH 44094 (Required)
Ability to Relocate:
- Willoughby, OH 44094: Relocate before starting work (Required)
Work Location: In person
Salary : $51,866 - $120,000