What are the responsibilities and job description for the Contractor - Complaint Investigator (Dispute Resolution Services) position at Complaint Investigator (Dispute Resolution Services) - Team Georgia Careers?
Job Summary
The Georgia Department of Education (GaDOE) is seeking applications from individuals to serve as Formal Complaint Investigators.
A formal complaint is a written signed complaint alleging the violation of the Individuals with Disabilities Education Act (IDEA) and/or state special education rules.
Essential Functions
Formal Complaint Investigators must be able to:
- Drive throughout the State of Georgia for on-site visits or in-person interviews, as needed;
- Communicate verbally and in writing with GaDOE staff, school district personnel, and parents/complainants;
- Review and analyze volumes of documents that may include Individualized Education Programs (IEPs), eligibility reports, written correspondences, court decisions, and other student records; and
- Use computer-based programs to draft investigation plans, findings of facts, and conclusions of law.
Minimum Qualifications:
- Bachelor’s degree or higher from an accredited college or university
- Demonstrated knowledge of IDEA regulations and Georgia special education rules
- Have a minimum of two years’ experience with special education dispute resolution
- Have a minimum of five years of administrative special education experience or legal practice in special education
- Have documented leadership skills as well as strong verbal and written communication skills
Preferred Qualifications:
- Georgia professional educator certification in special education
- Doctoral degree in education or law
Experience working with diverse cultures and backgrounds
Compensation
Between $1100-$1,500 per completed formal complaint investigation (based on the number of issues and complexity of the case) plus state-approved travel expenses.
Selection Process
A limited number of candidates from across the state of Georgia will be selected based on material submitted, input of a Review Committee and an interview process. Selected candidates will be provided additional details on the scope of the work, training requirements, and reimbursement.
To apply:
Interested individuals should submit a letter of interest (not more than two pages) identifying:
- Why are you interested in being a Formal Complaint Investigator?
- Any potential conflicts of interest in serving as Formal Complaint Investigator.
- Personal, professional, and/or volunteer experience that might benefit serving as a Formal Complaint Investigator.
- Any diverse cultural background or experience you possess
Language(s) spoken, other than English
Submit a current resume (not more than two pages) and a contact information (name, title, address, phone number, email address) for two professional references with first-hand knowledge of your written and verbal communication skills.
**Applications will not be accepted from individuals who are employees of GaDOE or local education agencies