Client Care Coordinator

Do you love people, thrive on details, and get genuine joy from making someone’s day just a little brighter?

Then you might be the perfect fit to join our team as the Client Care Coordinator for our Santa Clara location.  We see this role as the “Director of First Impressions”, the person who sets the tone, energy, and experience the moment a client walks through our doors (or picks up the phone).

At Competitive Edge Physical Therapy, we’re not your typical PT clinic. We blend cutting-edge sports science, 3D motion analysis, and concierge-level care to help Bay Area athletes and everyday movers stay healthy, perform better, and feel unstoppable. We believe in technology, human connection, and a world-class experience that clients can feel from the very first “hello.”

What You’ll Do:

You’ll be the heartbeat of the clinic, the friendly face and confident voice that makes every visitor feel like family. Your day will include:

• Welcoming clients with energy, warmth, and genuine care
• Managing a dynamic schedule and making sure every slot is filled with purpose
• Answering calls and guiding new clients through their journey with enthusiasm and clarity
• Keeping the space spotless, organized, and full of positive vibes
• Following up with clients to ensure their experience is nothing short of amazing
• Supporting our physical therapists and operations team so the clinic runs like clockwork
• Handling payments, scheduling plans of care, and helping people understand their next steps with confidence

Who You Are:

You’re the kind of person who notices when someone needs a smile, thrives in a fast-paced environment, and secretly loves checking things off a list. You find satisfaction in being the reason things run smoothly and people feel cared for.

If you’re the go-to “organizer” in your friend group, love meeting new people, and believe the details matter, this role was built for you.

• You’re organized and detail-obsessed (you might even color-code your calendar)
• You’re quick-thinking, flexible, and thrive in a collaborative, growth-minded culture
• You communicate clearly and confidently, in person and over the phone
• You’re passionate about helping others and being part of something that truly changes lives
• You love learning, growing, and being part of a small but mighty team where your voice matters

About Us:

At Competitive Edge Physical Therapy, we do more than rehab injuries—we help people move, perform, and live at their highest potential. We are a fast growing company with 3 locations located in San Jose, Pleasanton, and Santa Clara that combine world-class technology with the kind of personal connection that turns every visit into a “wow” experience. From 3D motion analysis and force-plate testing to EMG biofeedback and individualized programs, we use the science of movement to help athletes and active adults stay strong, confident, and injury-free.

But what really sets us apart is our culture. We’re a close-knit team of innovators, teachers, and lifelong learners who believe in doing meaningful work that changes lives. Every team member plays a vital role in shaping the client experience and the future of our company. You’ll find us cheering for our patients’ PRs just as loudly as we celebrate each other’s wins.

Growth isn’t optional here—it’s built into our DNA. We invest heavily in professional development, leadership training, and mentorship so that everyone on our team has a path to grow personally and professionally. We live our core values every day: People First, Movement is Medicine, Lead with Integrity, Live and Work with Passion, and Practice Humility while Pursuing Growth and Innovation.

If you want to be part of a mission-driven, high-energy team that values excellence, curiosity, and connection, you’ll fit right in.

Compensation and Benefits:

• $20–$26/hour based on experience and performance
• $200 monthly medical stipend (for full-time)
• 2 weeks paid vacation plus the week between Christmas and New Year’s
• 401k with 4% company matching
• 40 hours paid sick time
• Weekly professional development time and access to a global training network on leadership and personal growth

If you want to work somewhere that challenges you to grow, rewards initiative, and celebrates your personality, we want to meet you.

Apply today and help us craft the kind of client experience that makes people say,
"Wow… this place is different."Location: Santa Clara, CA
Position: Full-Time In Person

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