Client Experience Specialist

We’re hiring a full-time Client Experience and Retention Specialist to join our rapidly growing brand to help keep our clients on track towards their goals, capture new client inquiries, and deliver and experience that feels unforgettable.

At Competitive Edge Physical Therapy, we don’t just help people recover from injuries, we help them unlock their full potential.

Our innovative clinics combine concierge-level care, cutting-edge technology, and a supportive driven culture that delivers life-changing results.

As a rapidly expanding brand with big goals for scale, we’re building the team that will take Competitive Edge to the next level.  With two thriving clinics in San Jose and Santa Clara, and a third opening in Pleasanton this fall, you’ll be joining our growing team at a pivotal time.

This role is part customer service, part sales support, all impact.

What You’ll Do

• Front Desk Coverage:
  Greet clients, check them in/out, process payments, and manage schedules while setting the tone with energy and warmth.
• Client Retention:
  Handle reschedules and prevent cancellations to ensure clients stay on track for their goals.  Keeping clients engaged results in better outcomes for clients and more chances for our team to make a lasting impact. 
• Sales Support:
  Confidently answer new-client calls, texts, and emails when our Sales Development Rep is maxed out. You’ll qualify leads, answer questions, and schedule discovery visits with charisma and empathy.
• Unbeatable Experience:
  Whether in person, on the phone, or over text, you’ll make every client feel like they’re the most important person in the room.

• Outgoing, confident, naturally engaging, and people light up when you talk to them
• A strong communicator who can connect with anyone (and keep them committed to their goals)
• Passionate about helping others and improving lives through world-class service
• Comfortable with both service and light sales while knowing how to turn “I might cancel” into “I’ll be there”
• Organized and steady under pressure, even when phones are ringing and the clinic is full

• Be part of a growing, innovative company redefining physical therapy
• Play a key role in both delivering unreasonable hospitality and fueling growth
• Join an energetic, supportive team that thrives on collaboration
• Work for a small growing family-owned company where your daily impact truly matters 

• Hourly pay: $22-26/hour
• 401(k) with 4% company matching
• 2 weeks paid time off (PTO) Dec 24^th -Jan 1^st off
• Paid holidays
• 40 hours of sick pay
• $200 per month medical premium assistance
• Direct mentorship in hospitality and sales
• A fun, high-energy work culture where your impact is felt everyday
• Growth opportunities

Salary : $22 - $26