What are the responsibilities and job description for the Community Relations Coordinator position at Compass Senior Living?
COMMUNITY RELATIONS COORDINATOR, join us on our mission to create a senior living revolution where compassion meets innovation!
Who We Are
We are a company built upon a common belief that senior living communities can and should be places of vibrancy and life. We honor, recognize, and empower the extraordinary team members on this journey with us knowing we are making the world of elderhood better together. Our individual differences, life experiences, knowledge, unique capabilities, and talent are significant to our culture, resident experience, and achievements!
What You’ll Do
Guided by goodness, loyalty, faith, and fun, the Community Relations Coordinator (CRC) works collaboratively under the guidance of the Community Relations Director (CRD) to support in achieving occupancy and revenue goals. The CRC will assist with the day-to-day operations of the sales department, including providing tours, managing inquiries, following up on leads, and maintaining accurate records. The CRC will provide exceptional customer service to prospective residents and their families to ensure a positive experience and increase the likelihood of move-ins.
As Community Relations Coordinator, you can expect a range of responsibilities and tasks. Here are some general expectations:
#CSL600
Who We Are
We are a company built upon a common belief that senior living communities can and should be places of vibrancy and life. We honor, recognize, and empower the extraordinary team members on this journey with us knowing we are making the world of elderhood better together. Our individual differences, life experiences, knowledge, unique capabilities, and talent are significant to our culture, resident experience, and achievements!
What You’ll Do
Guided by goodness, loyalty, faith, and fun, the Community Relations Coordinator (CRC) works collaboratively under the guidance of the Community Relations Director (CRD) to support in achieving occupancy and revenue goals. The CRC will assist with the day-to-day operations of the sales department, including providing tours, managing inquiries, following up on leads, and maintaining accurate records. The CRC will provide exceptional customer service to prospective residents and their families to ensure a positive experience and increase the likelihood of move-ins.
As Community Relations Coordinator, you can expect a range of responsibilities and tasks. Here are some general expectations:
- Provide tours of the community to prospective residents and their families.
- Respond to inquiries via phone, text, email, or in person.
- Maintain accurate and up-to-date records of all inquiries, leads, move-ins, and move-outs.
- Utilize appropriate inquiry tour skills, always including knowing apartment availability.
- Demonstrate a sense of urgency regarding getting deposits and move-ins.
- Assist with the day-to-day operations of the department as needed.
- Collaborate with other departments to ensure a seamless move-in process for new residents.
- Maintain a working knowledge of federal and state regulations regarding acuity levels and licensure.
- Participate in sales meetings and trainings to stay up to date on community offerings and sales strategies.
- Stay informed on competitor communities and their offerings.
- Responsible for supporting the CRD, collaborate with team, and to provide excellent customer service to internal and external customers.
- Reinforce creating a person-centered, elder directed culture of caring.
- Model the Compass Senior Living Leadership Values of goodness, loyalty, faith, and fun.
- You will bring the desire and talent to work with a high-functioning, empowered team.
- You will bring a bachelor’s degree or relevant experience in a related field.
- You will bring compassion, kindness, and the desire to work with elders and their families.
- You will bring computer literacy, savvy in social media, and proficiency in learning specified online programs.
- You will bring your organizational skills and the ability to multi-task in a team environment.
- You will bring your ability to work independently, be self-motivated, and be goal-directed.
- You will bring your ability to demonstrate excellent customer service and interpersonal skills.
- You will bring good verbal communication and the ability to read, write, and speak English with residents and coworkers who only speak English.
- You will meet all health requirements as specified by state and/or federal regulations.
- You will be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.
- You will be able to pass a criminal background check.
- You will have a valid driver's license.
- You will have the ability to perform job responsibilities with or without accommodation.
- Benefits for all team members, regardless of employment status:
- Accrue vacation and sick time starting your first day!
- 401(k) retirement savings plan after 90 days, with employer match after one year.
- Financial wellness education program.
- Wellness and Fitness Resources with savings discounts.
- Early access pay options
- Career growth through ongoing training programs and mentorship opportunities.
- Additional benefits for full-time team members
- Medical, Dental, Vision, and Voluntary Benefit options
- Employee and Family Assistance Program to support your emotional wellness.
- Education reimbursement program.
#CSL600