What are the responsibilities and job description for the Brokerage Operations Coordinator (OH, MN, MO, PA, CO, UT, AZ) position at Compass International Holdings?
The Business Operations Coordinator plays a critical role in supporting brokerage leadership and supporting effective execution of strategic initiatives, operational processes, and day-to-day business needs.
This role operates as a central point of coordination across local offices, regional leadership teams and sales enablement balancing hands-on operational support with project execution and change management.
The position requires strong business acumen, attention to detail, and the ability to manage high-touch, in-market activities supporting brokerage operations.
Candidates must be based in (or willing to work from) one of the following markets with regular in-office presence: Cincinnati, OH; Columbus, OH; Pittsburgh, PA; Minneapolis, MN; St. Louis, MO; Denver, CO; Salt Lake City, UT; or Phoenix or Tucson, AZ
Our process includes a HireVue assessment for all applicants for this requisition. Our recruiting team reviews each submission, and selected candidates will have the chance to meet with a member of the team.
Business Operations & Execution Support
- Support office transitions (e.g., main office to satellite model), including:
- Transferring active transactions across offices and systems
- Reassigning agent affiliations and updating brokerage records
- Auditing and updating systems, and marketing profiles tied to office changes
- Coordinate end-to-end logistics for office relocations, closures, and updates, including managing timelines, coordinating with facilities and vendors, overseeing equipment and signage changes, supporting agent and staff workspace transitions, and resolving day-of issues to ensure minimal business disruption
- Serve as a subject matter expert (SME) and provide hands-on, in-market support for brokerage platform and tools, including:
- Testing workflows during system rollouts
- Troubleshooting day-to-day issues for agents and managers (e.g., missing transactions, system errors)
- Providing retraining and support to drive adoption
- Manage data and form transitions, ensuring accuracy of system inputs, templates, and reporting outputs
- Build and maintain project trackers to support initiative execution (agent moves, recruiting efforts, office changes)
Communications & Change Management Support
- Coordinate with cross functional teams including Marketing, Finance, HR, Tech, and Facilities to align timing, messaging, and dependencies related to multi-step changes occurring in the region (i.e. office/talent movement, initiative rollouts, etc.)
- Assist in sequencing communications so the field receives one consistent, logical story
Leadership Support, Events & Programs
- Coordinate and execute local events, meetings, and leadership sessions, including:
- Managing invitations, attendance tracking, and logistics
- Acting as point person for day-of event coordination and issue resolution
- Support leadership development and agent engagement programs by:
- Scheduling sessions and coordinating participants
- Preparing materials and packaging training resources
- Support top agent coaching programs through scheduling and reporting, including:
- Tracking participation and attendance
- Preparing performance metrics and summaries
Operational Administration & Compliance
- Manage E&O process specific to Denver market, including:
- Verifying agent compliance and payment status
- Coordinating vendor payments where applicable
- Maintaining and distributing Certificates of Insurance (COIs)
- Support local and regional programs, including:
- Managing scholarship programs (application tracking, committee coordination, award processing)
- Administering agent recognition programs (monthly award calculations, ordering and distribution of awards)
- Manage TARP contracts and payments including tracking approvals and payment timelines (opportunity to move to VA over time)
- Support local administration of office systems and third-party vendors (e.g., Brivo, Konica) across metros
Leadership Onboarding & Development Support
- Coordinate onboarding for new branch managers, sales managers, and regional leaders, including:
- Provisioning system access
- Submitting and tracking IT requests and resolving access issues
- Ensuring leaders are integrated into key meetings and communications
- Facilitate onboarding sessions and provide ongoing support to new leaders and internal transfers
- Track onboarding effectiveness, identify gaps, and recommend process improvements
- Review and audit Branch Manager expense submissions (T&E) to ensure policy compliance and accurate reporting
Charitable Foundation & Community Engagement
- Lead coordination of local philanthropy and foundation initiatives, including fundraising events and community programs
- Manage event logistics including participation tracking, fundraising coordination, addressing “day of” needs
- Track and report on engagement metrics and community impact
Skills & Experience
- 3 years of administrative, operations, or business support experience in a multi-stakeholder environment, including project coordination and cross-functional collaboration.
- Experience in real estate, brokerage operations, or a similar field environment preferred
- Strong organization and project management skills with the ability to manage multiple priorities simultaneously
- Demonstrated ability to work cross-functionally and coordinate across diverse stakeholder groups
- High attention to detail with a focus on accuracy and execution
- Strong communication skills, including the ability to interact with leadership and field teams
- Proficiency with Microsoft Office and business systems (CRM, reporting, workflow tools)
- Travel may be required dependent on business need.
This role operates as a central point of coordination across local offices, regional leadership teams and sales enablement balancing hands-on operational support with project execution and change management.
The position requires strong business acumen, attention to detail, and the ability to manage high-touch, in-market activities supporting brokerage operations.
Candidates must be based in (or willing to work from) one of the following markets with regular in-office presence: Cincinnati, OH; Columbus, OH; Pittsburgh, PA; Minneapolis, MN; St. Louis, MO; Denver, CO; Salt Lake City, UT; or Phoenix or Tucson, AZ
Our process includes a HireVue assessment for all applicants for this requisition. Our recruiting team reviews each submission, and selected candidates will have the chance to meet with a member of the team.
Business Operations & Execution Support
- Support office transitions (e.g., main office to satellite model), including:
- Transferring active transactions across offices and systems
- Reassigning agent affiliations and updating brokerage records
- Auditing and updating systems, and marketing profiles tied to office changes
- Coordinate end-to-end logistics for office relocations, closures, and updates, including managing timelines, coordinating with facilities and vendors, overseeing equipment and signage changes, supporting agent and staff workspace transitions, and resolving day-of issues to ensure minimal business disruption
- Serve as a subject matter expert (SME) and provide hands-on, in-market support for brokerage platform and tools, including:
- Testing workflows during system rollouts
- Troubleshooting day-to-day issues for agents and managers (e.g., missing transactions, system errors)
- Providing retraining and support to drive adoption
- Manage data and form transitions, ensuring accuracy of system inputs, templates, and reporting outputs
- Build and maintain project trackers to support initiative execution (agent moves, recruiting efforts, office changes)
Communications & Change Management Support
- Coordinate with cross functional teams including Marketing, Finance, HR, Tech, and Facilities to align timing, messaging, and dependencies related to multi-step changes occurring in the region (i.e. office/talent movement, initiative rollouts, etc.)
- Assist in sequencing communications so the field receives one consistent, logical story
Leadership Support, Events & Programs
- Coordinate and execute local events, meetings, and leadership sessions, including:
- Managing invitations, attendance tracking, and logistics
- Acting as point person for day-of event coordination and issue resolution
- Support leadership development and agent engagement programs by:
- Scheduling sessions and coordinating participants
- Preparing materials and packaging training resources
- Support top agent coaching programs through scheduling and reporting, including:
- Tracking participation and attendance
- Preparing performance metrics and summaries
Operational Administration & Compliance
- Manage E&O process specific to Denver market, including:
- Verifying agent compliance and payment status
- Coordinating vendor payments where applicable
- Maintaining and distributing Certificates of Insurance (COIs)
- Support local and regional programs, including:
- Managing scholarship programs (application tracking, committee coordination, award processing)
- Administering agent recognition programs (monthly award calculations, ordering and distribution of awards)
- Manage TARP contracts and payments including tracking approvals and payment timelines (opportunity to move to VA over time)
- Support local administration of office systems and third-party vendors (e.g., Brivo, Konica) across metros
Leadership Onboarding & Development Support
- Coordinate onboarding for new branch managers, sales managers, and regional leaders, including:
- Provisioning system access
- Submitting and tracking IT requests and resolving access issues
- Ensuring leaders are integrated into key meetings and communications
- Facilitate onboarding sessions and provide ongoing support to new leaders and internal transfers
- Track onboarding effectiveness, identify gaps, and recommend process improvements
- Review and audit Branch Manager expense submissions (T&E) to ensure policy compliance and accurate reporting
Charitable Foundation & Community Engagement
- Lead coordination of local philanthropy and foundation initiatives, including fundraising events and community programs
- Manage event logistics including participation tracking, fundraising coordination, addressing “day of” needs
- Track and report on engagement metrics and community impact
Skills & Experience
- 3 years of administrative, operations, or business support experience in a multi-stakeholder environment, including project coordination and cross-functional collaboration.
- Experience in real estate, brokerage operations, or a similar field environment preferred
- Strong organization and project management skills with the ability to manage multiple priorities simultaneously
- Demonstrated ability to work cross-functionally and coordinate across diverse stakeholder groups
- High attention to detail with a focus on accuracy and execution
- Strong communication skills, including the ability to interact with leadership and field teams
- Proficiency with Microsoft Office and business systems (CRM, reporting, workflow tools)
- Travel may be required dependent on business need.