What are the responsibilities and job description for the Customer Relations Specialist - Crisis Center position at Compass Health Network?
Description
Be the first friendly face that helps calm a crisis and connect individuals to care.
Schedule: Monday - Friday 9:00am-6:00pm.
As a Customer Relations Specialist at our Behavioral Health Crisis Center, you’ll provide compassionate, person-centered support to clients and families as they seek behavioral health services. You’ll ensure a smooth check-in process, accurate information, and timely connection to the right clinician—all while helping create a calm, welcoming environment for those in need.
This is a great opportunity for someone who thrives in a fast-paced, team-oriented environment and is passionate about providing excellent customer service while supporting individuals in behavioral health crisis.
Key Responsibilities
- Greet and assist clients with warmth and professionalism, ensuring a positive and supportive first impression.
- Manage check-in and check-out processes, verify demographics, complete paperwork, and enter information accurately into electronic health records and related systems.
- Answer phones courteously, direct calls and messages appropriately, and schedule services based on clinical recommendations.
- Monitor waiting areas to support safety, comfort, and timeliness of appointments.
- Collaborate and communicate effectively with multidisciplinary crisis center staff to ensure coordinated client care.
- Verify insurance and other data in EMOMed and CIMOR systems and update internal tracking sheets daily.
- Assist with administrative tasks such as mail distribution, data reporting, supply orders, and maintaining lobby cleanliness.
- Serve as facilities captain, coordinating drills and safety checks as assigned.
Requirements, Skills, Knowledge and Expertise
- High School/GED preferred
- At least one year experience in customer service required
- A valid driver's license and agency established minimum automobile coverage required
This Role Is a Great Match for Someone Who:
- Excel at multitasking and remaining calm under pressure.
- Have strong communication and interpersonal skills with a customer service mindset.
- Are dependable, detail-oriented, and thrive in collaborative settings.
- Are motivated by Compass Health’s mission to Inspire Hope. Promote Wellness. for those in need of behavioral health support.
About Compass Health Network
About Compass Health Network
Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri. We provide a comprehensive range of integrated services, including behavioral health, substance use treatment, primary care, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), Compass Health is uniquely positioned to meet the complex and evolving needs of the communities we serve.
Our network includes Royal Oaks Hospital and Adapt of Missouri, allowing us to expand our impact and reach across the state. Each part of our organization contributes to our mission: Inspire Hope. Promote Wellness.
Adapt of Missouri, a subsidiary of Compass Health Network, has been serving the St. Louis metropolitan area since 1982. While Adapt operates as a for-profit organization, it shares our commitment to providing high-quality, person-centered mental health services. Adapt specializes in community-based support for adults with mental health conditions, focusing on recovery-oriented services such as psychosocial rehabilitation and case management that foster independence and meaningful community engagement.
Royal Oaks Hospital serves all acute behavioral health care inpatient needs for children and adolescents 24 hours a day, 7 days a week. Our multi-disciplinary team continually strives to set the standards in patient safety and are committed to providing the highest quality of care. Royal Oaks Hospital believes in the health and wellbeing of our patients and it shows in the care they receive each and every day.
Why Join Us?
Whether you're joining Compass Health Network or Adapt of Missouri, you’ll become part of a dedicated, mission-driven team committed to transforming lives through compassionate, innovative care. We foster a supportive, collaborative environment where your work is valued and your professional growth is encouraged.
We offer:
- Competitive Benefits
- Opportunities for career advancement
- Personal and professional development
- Licensure supervision
- Tuition reimbursement & scholarships
- Employee Assistance Program (EAP)
- Wellness program with Xponential access
- Generous paid time off and holidays
- National Health Service Corp loan repayment eligibility*
*Please note: While Compass Health Network is eligible for the National Health Service Corps (NHSC) Loan Repayment Program, positions with Adapt of Missouri are not eligible due to its for-profit status.
Your Career, Your Impact
Whether you're beginning your career or looking to take the next step, you’ll find purpose and opportunity with us. Join a team where your skills and compassion make a meaningful impact—every single day.
Ready to make a difference? We’d love to hear from you!
Equal Opportunity Statement
Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $18