What are the responsibilities and job description for the Agent Support position at Compass Health Consultants?
Compass Health Consultants® is dedicated to providing families, individuals, and groups with health insurance solutions tailored to their unique needs. Established by sales professionals, the company focuses on delivering innovative solutions to address critical healthcare challenges. With a dynamic sales and marketing approach, Compass Health Consultants offers comprehensive support systems that enable fulfilling careers with substantial earning potential. Learn more at compasshealthconsultants.com.
This is a full-time, on-site Agent Support role located in St. Charles, MO. The Agent Support team member will be responsible for assisting agents by providing exceptional customer and technical support, responding to inquiries, resolving issues, and ensuring customer satisfaction. Other daily responsibilities include analyzing customer needs, facilitating communication between clients and agents, and supporting the efficiency and effectiveness of client-agent interactions.
- Strong skills in Customer Support and Customer Satisfaction to effectively resolve client issues and enhance interactions.
- Proficiency in Technical Support and a proactive approach to troubleshooting and problem-solving.
- Effective Communication skills for clear, professional, and empathetic interactions with agents and clients.
- Analytical Skills to assess client needs and deliver practical solutions.
- Ability to work collaboratively in an on-site environment, using time management and organizational skills.
- Prior experience in a support or customer-facing role preferred but not required.