What are the responsibilities and job description for the SPORTS ARENA SUITES MANAGER position at Compass Group?
SUITES MANAGER - UTAH JAZZ & UTAH MAMMOTH @ DELTA CENTER
Salary: $67,500.00
Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
As the Senior Suites Manager, you will lead premium food and beverage operations for Utah Jazz games, Utah Mammoth games, concerts, and other Delta Center events. This role oversees team performance, guest service, event readiness, financial results, safety, and Levy’s premium hospitality standards. The ideal candidate is a hands-on leader who enjoys developing teams, building guest relationships, and delivering memorable experiences in a fast-paced event environment.
Key Responsibilities- Model and promote Levy’s Family Values: Nice, Innovative, Passionate, and Inclusive.
- Lead suites and premium operations while ensuring locations are properly staffed, stocked, organized, and event-ready.
- Recruit, hire, train, schedule, coach, and develop hourly team members.
- Lead pre-shift meetings and communicate event priorities, menus, service expectations, and safety information.
- Hold team members accountable to Levy operating standards and established steps of service.
- Maintain a visible leadership presence and support associates throughout each event.
- Build positive relationships with suite holders, guests, clients, and venue partners.
- Address guest concerns promptly and use feedback to improve service.
- Maintain high standards for food and beverage presentation, cleanliness, organization, and show quality.
- Maintain strong knowledge of menus, culinary offerings, wine, beer, spirits, and premium service standards.
- Partner with Culinary, Warehouse, Purchasing, Finance, Human Resources, Security, and Event Operations.
- Monitor staffing, sales, labor, inventory, product usage, and operating expenses.
- Use purchasing, inventory, point-of-sale, and financial-control systems accurately.
- Identify opportunities to increase revenue, control costs, reduce waste, and improve operations.
- Ensure compliance with food-safety, sanitation, responsible alcohol-service, security, and workplace-safety requirements.
- Promote a respectful, cooperative, and productive work environment.
- Provide recognition, coaching, feedback, and corrective action when needed.
- Support company initiatives and assist other departments based on business needs.
- Complete additional duties and projects as assigned.
- At least two years of experience in premium food and beverage, hospitality, catering, suites, restaurant, or venue operations.
- Previous leadership or supervisory experience in a high-volume environment.
- Bachelor’s degree in hospitality management, business, or a related field is preferred.
- Strong leadership, communication, organization, coaching, and problem-solving skills.
- Passion for hospitality, premium service, and exceptional guest experiences.
- Experience with scheduling, purchasing, inventory, budgeting, cost controls, and financial reporting.
- Strong computer skills and the ability to learn point-of-sale, scheduling, inventory, and reporting systems.
- Excellent interpersonal and relationship-management skills.
- Ability to remain calm, professional, and solutions-focused during busy events.
- Ability to work evenings, weekends, holidays, extended shifts, and monthly inventory nights.
- Must obtain and maintain required food-safety and responsible alcohol-service certifications.
At Levy, premium hospitality is about creating personalized and memorable experiences for every guest.
Curious about Life at Levy? Check it out: Levy Culture
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off Plan
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Levy maintains a drug-free workplace.
Req ID: 1547334
Levy Sector
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SHANTELL THORNOCK
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Salary : $67,500