What are the responsibilities and job description for the Guest Experience Concierge 1476694 position at Compass Group?
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary:
Working as a Senior Receptionist will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client.
The Senior Receptionist will be responsible for engaging all Clients, Guests, Vendors, and Employees entering the reception center, and will always display an energetic, friendly, approachable demeanor.
Responsibilities:
- Supporting the Reception Services Manager by ensuring that every guest is greeted with enthusiasm and has a memorable experience.
- Greet all guests/visitors, ensure eye contact is made within 10 ft. of entrances.
- Greeting internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon…”
- Act as way-finders and hospitality services resources for all guests.
- Speaking freely and warmly, engaging clients and guests while efficiently assisting in the check-in process or escorting them to their destination.
- Register guests in building security system.
- Escort guests to their destination.
- Assist customers in booking conference room according to their needs.
- Reviewing and committing to memory the profiles of VIP guests expected for the day.
- Recognizing and welcoming VIP guests using service excellence standards.
- Maintaining a strong awareness of business activity and communicating all updates with your team members.
- Communicating effectively with team members and passing on necessary information to colleagues that may arise during the escorting process.
- Aid according to business needs e.g. lunch cover, callouts, and general support.
- Supporting the training of new associates and completing checklists accordingly.
- Taking part in the cross-training program which covers all areas of the department, when available.
- Building and maintaining a relationship with employees and repeat guests, enhancing their overall experience.
- Adheres to Standard Operating Procedures.
- Ensure all issues are communicated to the Reception Services Manager and employees where necessary.
- Maintains an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client.
- Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
- Adhering to Hospitality signature look.
- Ability to memorize FAQ‘s and speak knowledgably about the building, surrounding areas, transportation, local restaurants, and New York City ‘happenings.
- Frequent standing and walking in the building lobby throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- All other duties as assigned.
Key Competencies:
- A High School Diploma with two years of relevant Hospitality or Customer Service experience in a hotel or corporate hospitality environment.
- Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously.
- Excellent oral and written communication skills.
- Strong computer skills and knowledge of Office technology and equipment.
- Ability to work calmly and effectively in stressful situations.
- Exceptional client service skills to exceed expectations.
- Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
- Discreet, ethical and committed to maintaining a high degree of confidentiality.