Imaging Service Engineer III

Intelas

Position Title: ISE III- Methuen, MA

Salary: $120,000- $140,000/yr

Other Forms of Compensation:

Join Intelas, a Compass One Healthcare Company.

Intelas, a Compass One Healthcare company, delivers smarter asset management by blending expert service teams with intelligent, data-driven strategies that help hospitals improve uptime, simplify oversight, and make more informed capital decisions. Our programs support 100% regulatory compliance and drives 98% equipment uptime—so clinicians can focus on care, not equipment issues.

We support nearly 4,500 healthcare sites nationwide—from large, campus-based acute care hospitals to system-integrated outpatient clinics. With more than 1.15 million medical devices managed, we provide the clarity and consistency needed in today’s rapidly evolving healthcare environment.

Join Intelas—where your career thrives, your potential is unleashed, and your work directly supports patient care. Whether you're just starting out or are a seasoned professional, our people-first approach ensures opportunities for continuous growth, development, and fulfillment.

Explore more at intelashealth.com.

Job Summary

JOB DUTIES AND RESPONSIBILITIES:

• Respond expeditiously to calls from clinical departments, and/or customers to evaluate and rectify valid operator complaints and concerns.
• Develops and conducts training when requested regionally and nationally
• Handle difficult customer situations
• Repair, install, maintain, calibrate, and inspect a diverse range of therapeutic and diagnostic imaging devices and systems, including planned maintenance and electrical safety testing. Diagnose, correct, and repair system and equipment malfunctions.
• Maintain an orderly and functional working environment, ensuring tools and test equipment are calibrated and are in good working order before use, and follow the 5S methodology.
• Participate in assigned on-call services in accordance with contractual guidelines and/or departmental policies.
• Conduct incident investigation, inspect and test malfunctioning equipment to determine course of malfunction, following learned procedures and manual instructions, using specialized test and analysis instruments and manufacturer’s specifications.
• Perform major repairs by replacing defective components, glassware and readjust components to manufacturer’s specifications using appropriate tools and measuring instruments. May require certification in order to complete repairs.
• Utilizes specialized knowledge and training to perform system calibrations within area of expertise. (i.e.- Rad, RF, Mammo, Nuc Med, Linear Acc, PET-CT, CT, MR, or Ultrasound)
• Confers with supervisor, other Imaging Technicians, manufacturer’s representatives and equipment operators to resolve equipment related problems.
• Leads and mentors other ISEs on the servicing of imaging equipment and towards ensuring understanding of service, safety, and company procedures
• Actively participates on national DI teams
• Research and initiate orders for repair parts, working with the supervisor and/or the Technical Resource Center; demonstrate ability to effectively find second-source parts.
• Provide accurate and timely database management of the CMMS in accordance with our Quality Management System and related policies and procedures.
• Schedule and oversee third-party service as necessary.
• Individual will be expected to participate in huddles, meetings, seminars, training, workshops, and conferences as required.
• Perform other duties as assigned.
  
  

QUALIFICATIONS:

Education: Bachelor’s degree in biomedical equipment technology, electronic equipment technology, or military training preferred. An equivalent combination of education and experience may be substituted. Formal radiology training and/or certifications(s) preferred i.e., CBET, CRES, etc.

Experience: Seven (7) years servicing Diagnostic Imaging equipment preferred.

Apply to Intelas today!

Intelas is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates At Intelas Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
  
  

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Intelas maintains a drug-free workplace.

Req ID: 1493143

Intelas

ASHLEY VAVROCK

[[req_classification]]