CONFERENCE COORDINATOR

Rapport

Salary: $35/Hr-$36.40/Hr

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Conference Coordinator plays a vital role in delivering Rapport’s signature hospitality experience by supporting the seamless execution of conferences, meetings, and special events. This position partners closely with clients and internal operational teams to anticipate needs, coordinate logistics, and deliver personalized service that consistently exceeds expectations. The Conference Coordinator serves as a trusted resource, ensuring every interaction reflects Rapport’s commitment to excellence, professionalism, and thoughtful service.

Key Responsibilities

• Coordinate all logistical aspects of conferences, meetings, and special events, ensuring accuracy, timeliness, and alignment with client expectations.
• Serve as a primary point of contact for clients, providing clear communication, personalized solutions, and proactive support throughout the event lifecycle.
• Manage event requests using the Event Management System (EMS), ensuring all details are accurately entered, updated, and executed.
• Collaborate with cross-functional partners including reception, catering, audiovisual, security, facilities, and building management to deliver a seamless event experience.
• Monitor schedules, dashboards, and service requests throughout assigned coverage periods to ensure responsiveness and service continuity.
• Provide on-site support as needed, including room readiness checks, client greetings, and resolution of last-minute changes.
• Ensure all services are delivered in accordance with Rapport and client-specific standards, safety protocols, and operational procedures.
• Maintain detailed and accurate documentation of event requirements, changes, and post-event follow-ups.
• Support team coverage through scheduled rotations and assist colleagues during high-volume periods.
• Contribute to continuous improvement initiatives by sharing feedback, best practices, and ideas to enhance service delivery.
• Deliver a warm, polished, and consistent hospitality experience aligned with Rapport’s service culture.
• Anticipate client needs and proactively identify opportunities to elevate the event experience.
• Address client concerns promptly and professionally, escalating issues as appropriate to ensure timely resolution.
• Act as a brand ambassador, representing Rapport and Compass Group values in all interactions.
  
  

Qualifications & Skills

• Experience in hospitality, conference services, events, or a client-facing operational role.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Exceptional communication and interpersonal skills.
• High attention to detail and commitment to service excellence.
• Ability to remain calm, professional, and solution-oriented under pressure.
• Proficiency in EMS platforms and standard business applications preferred.
• Collaborative mindset with a strong sense of accountability and ownership.
• Flexibility to support operational needs, including varying schedules.
  
  

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates In Rapport Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
  
  

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1493828

Rapport a specialized division of FLIK Hospitality Group