Customer Management Associate

GENERAL ACCOUNTABILITY

The Customer Management Associate is responsible for building and maintaining strong customer relationships, driving revenue growth through strategic leasing, and ensuring effective collaboration across internal teams. This role acts as a trusted advisor to customers and as a key connector within the organization, balancing strategic priorities with operational execution.

KEY RESPONSIBILITIES

• Represent Compass Datacenters in the marketplace by building trust, strengthening customer partnerships, and identifying opportunities for growth
• Achieve Net Operating Income (NOI) objectives through effective leasing strategies and proactive customer engagement
• Coordinate cross-functional teams throughout complex deal cycles to ensure alignment on priorities, timelines, and deliverables
• Maintain internal transparency through consistent communication, updates, and reporting
• Manage post-lease handover processes, ensuring accuracy and clarity through standardized documentation
• Develop customer account roadmaps and organizational charts to deepen engagement and expand relationships
• Lead Quarterly Business Reviews (QBRs) to assess performance and identify improvement opportunities
• Collaborate with marketing and product teams to align solutions with customer needs and market trends
• Monitor competitive activity and industry developments to inform strategic decision-making

BEHAVIORAL COMPETENCIES

• Demonstrates a positive, composed, and collaborative approach, especially in high-pressure situations
• Communicates strategic objectives and organizational priorities clearly to internal and external stakeholders
• Proactively builds and maintains cross-functional relationships, including regular in-person engagement
• Takes ownership of commitments and drives accountability while modeling organizational values
• Continuously identifies opportunities to improve processes, tools, and outcomes based on feedback and insights

EXPERIENCE REQUIREMENTS

• 3–5 years of experience in customer management, strategic account management, or enterprise sales
• Experience within technology, real estate, or data center industries strongly preferred
• Proven ability to meet or exceed revenue targets and manage complex negotiations
• Proficiency using CRM platforms (Zoho preferred)
• Experience with organizational mapping or diagramming tools (e.g., Lucidchart)

EDUCATION

• Bachelor’s degree in Business, Finance, Marketing, or a related field required
• MBA preferred

LANGUAGE REQUIREMENTS

• Fluent professional proficiency in English required
• Additional language skills relevant to the market are a plus

KNOWLEDGE AND SKILLS

• Strong relationship-building and negotiation skills
• Excellent verbal and written communication and presentation abilities
• Ability to manage multiple priorities in a fast-paced environment
• Analytical mindset with the ability to interpret data and generate actionable insights
• Understanding of data center industry trends and customer requirements

Salary : $3 - $5