Front Desk Concierge - Silver Spring, MD

The Role
At Compass Concierge, we don’t just staff a desk; we curate an experience. Downtown Silver Spring is a bustling, energetic community, and as our Front Desk Concierge, you are the face of it. We’re looking for part-time, warm, empathetic professionals who can manage high-end logistics while making every resident feel like the most important person in the building. 

Why Join Compass Concierge?
At Compass Concierge, we support thousands of residents across the DMV every day. We aren’t just managing lobbies, we’re building communities. We believe your work should be more than a shift; it should be a place where your empathy is valued, and your professional growth is a priority. If you’re a people-first person who wants to make a tangible difference in someone’s day, you belong here.

What You’ll Do

• Create Connections: Build rapport by learning resident names and preferences to deliver a personalized, luxury experience.
• Manage the Flow: Handle package logging, vendor check-ins, and service requests using digital tracking platforms.
• Be the Expert: Provide local recommendations, manage amenity reservations, and assist with move-in logistics.
• Maintain the Standard: Keep the lobby polished and professional, ensuring building policies are followed with courtesy and discretion.
• Safety First: Monitor building access and remain the "calm in the storm" during emergencies, coordinating with authorities when necessary.

What You Bring

• Experience: 3 years of customer service (hospitality, luxury residential, or hotels preferred).
• Background: Prior experience in a concierge or front desk role is required.
• Skills: Excellent verbal and written communication; you can write a professional shift report and hold a great conversation.
• Tech Savvy: Familiarity with Microsoft Office; experience with BuildingLink, Yardi, or KeyLink is a major plus.
• Appearance: You take pride in a polished, professional look (Black/Navy suit required).
• Flexibility: You’re available for a schedule that may include weekends, holidays, or inclement weather.
• Capability: You have reliable transportation, are comfortable being on your feet for long periods, and can lift up to 50 lbs. when those heavy packages arrive.

The Perks

• Competitive pay with growth and merit increase opportunities
• Accrued paid sick time
• Commuter benefits and Employee Discount program
• Access to the Compass Care Employee Assistance Program

Equal Employment Opportunity Statement
Compass Concierge is an equal opportunity employer. We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary : $19