Care Operations Specialist

Job Title:  Care Operations Specialist

Company: Compass Care, LLC 

Position Type: Full-Time 

Salary: $60,000

Position Overview

The Care Operations Specialist (COS) supports new client onboarding, trains and guides caregivers in the field, and provides additional support and training to CCAs and office teams as needed. The COS will act as point person for check-in service and emergency fill-in. This is a Full-time salaried position with a complete benefits package and includes both client care and leadership responsibilities. The COS will report directly to the Senior Operations Manager.  

Schedule & Work Structure

• Full time exempt position

• A targeted minimum of 50% total scheduled hours will be dedicated to providing direct client care, with the remaining time allocated to administrative and support responsibilities as needed.

Responsibilities  

1. Participate in new client onboarding:  

• Initialize and/or stabilize cases  

• Ensure high-quality care from the start  

• Support long-term client and CCA satisfaction  

2. Conduct client discovery, including:  

• Identifying care needs, risks, and opportunities for additional support  

• Understanding family dynamics and communication preferences  

• Documenting insights to train and onboard the permanent care team and assist in building strong, personalized care plans

3. Train and support both new and currently assigned caregivers during case transitions  

• Provide hands-on training to permanent, backup, and new CCAs   

• Ensure caregivers understand:  

 o Client-specific care plans and expectations  

 o Daily routines, preferences, and safety considerations  

 o Proper documentation and timekeeping procedures    

• Support caregivers during their first shifts to build confidence and consistency  

• Identify skill gaps and provide real-time, in the field coaching and feedback  

• Ensure continuity of care when transitioning between caregivers  

4. Quality Assurance and Compliance

• Conduct on-site QA/QC home visits

• Support caregiver performance and compliance monitoring

• Share findings with internal teams  

• Participate in client care team meetings as necessary

5. Support caregiver (CCA) performance and compliance:  

• Certifications, training completion, documentation, and timekeeping  

• Remediation, retraining, reeducation

• Participate in performance assessments for annual reviews

6. Caregiver support and communication

• Assist with CCA-related questions (non-clinical issues)

• Communicate company updates and expectations

• Conduct quarterly follow-ups after orientation

• Assist caregivers with technical support

• Service as emergency fill-in for open shifts

7. Assist with recruitment efforts and candidate outreach  

• Business development support

• Lead check-in services and care packages program

• Support recruitment and candidate outreach

8. Administrative support

• Assist with office administration as needed

• Support orientation and training programs

• Ensure tracking and compliance reporting 

About Compass Care:

Founded in 2014, CompassCare is the premier provider of concierge level private-duty home care in the NY tri-state area. With a reputation for excellence and innovation, we provide highly personalized, top-tier non-medical companion care, enabling clients to maintain their independence and quality of life at home. Our approach is rooted in developing customized care plans for each client, thoughtfully and holistically addressing the complexities of aging. We are passionate about exceeding expectations for our clients and their families, offering care that is both personalized and meaningful.

What We Offer:

• Discretionary performance bonus of up to 20%

• Paid Time Off, 2 weeks paid vacation annually

• Mileage and travel expenses reimbursed

• Benefits eligibility includes: Medical insurance, Life insurance, 4% 401(k) match, AAA membership

• Equity participation 

Job Requirements

• Flexible schedule (day, overnight, and live-in availability)  

• Ability to travel to clients in Connecticut and New York  

• Comfortable with technology (apps, troubleshooting, downloads) Administrative skills, client service oriented.  

• Certified CNA or HHA • Min 5 years Caregiving experience 

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Salary : $60,000