What are the responsibilities and job description for the Call Center Representative position at CompanyVoice, LLC?
Company Description
CompanyVoice, LLC, a certified women-owned business, operates as a full-service inbound and outbound contact center in suburban Philadelphia. The company specializes in delivering exceptional customer experiences by acting as a seamless extension of its clients' businesses. Guided by the principles of People, Process, and Technology, CompanyVoice focuses on providing innovative and reliable solutions. Their services are designed to enhance customer satisfaction and foster long-term client partnerships.
Role Description
This is a full-time, on-site position for a Call Center Representative based in Malta, NY. The primary responsibilities include handling inbound and outbound customer calls, addressing inquiries, resolving issues efficiently, and providing a high level of customer support. Additional duties involve accurately documenting interactions, following established processes, and collaborating with team members to ensure seamless communication and service delivery.
Qualifications
- Proficiency in Communication and Customer Interaction, including strong verbal and written skills, active listening, and professional demeanor
- Problem-Solving and Conflict Resolution skills, with a focus on troubleshooting and resolving customer concerns efficiently
- Experience with Contact Center Technologies, such as call center software and CRM systems
- Time Management and Organizational skills for handling multiple tasks and prioritizing responsibilities effectively
- Ability to work in a team-oriented environment and maintain a customer-focused approach
- Previous experience in a call center or customer service role is a plus
- High school diploma or equivalent required; associate degree or higher is advantageous