Supervisor, Renewals Retention Services

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. Working Arrangement Hybrid Job Description We are looking for a motivated leader with mortgage or banking experience for a full-time Supervisor based in Halifax or Waterloo, for a period of 10 months. This is an ideal secondment for internal candidates interested in leadership. It's banking, the way it should be. At Manulife Bank & Trust, we believe banking products are an integral part of every Canadian's financial plan. As one of Canada's youngest banks, we are growing at an unprecedented rate and need people with the skills, energy and drive to maintain our position as an "advisor's bank." The supervisor provides leadership, direction and support to our multi-location Manulife Bank Retention Renewal program and their activities. As the successful candidate, you will be ensuring the achievement of Manulife Bank Mortgage Renewal Program service, quality goals and commitments through coaching, monitoring and feedback to the team. You will be expected to create and maintain strong internal and external customer relationships to meet/exceed our service level commitments and look for opportunities to improve our service quality that support our customer base. Hours: Monday to Friday 9 pm – 5 pm EST Key Accountabilities: Manage day-to-day operation of the Retention Renewal Program team; this includes resourcing, training, coaching and motivating staff members through regular feedback, recognition and identifying development opportunities. Identify operational efficiencies and opportunities to improve our customer experience through workflow analysis and responding to customer concerns and inquiries. Provide direction regarding complex escalated queries. Ensure that audit/compliance procedures are communicated and are adhered to by staff. Participate in department projects as required. Key Skills and Qualifications: Proven leadership skills in motivation, development, team building and coaching. Excellent listener and communicator who effectively conveys information verbally and in writing. Demonstrated professionalism and judgment. Strong customer focus, interpersonal skills with proven ability to influence and negotiate, to defuse, reconcile and remedy customer issues. Good performance management skills including hiring and staff development. Highly developed selling, influencing and negotiation skills. Knowledge of residential mortgage business. Strong analytical and problem solving abilities. Ability to handle multiple projects simultaneously in a fast-paced and dynamic environment. Strong business vision and strategic acumen. Track record of motivating staff to achieve exceptional business performance. Ability to communicate with people at all level of the organization. In depth understanding of Manulife Bank’s products, processes and systems would be an asset. Self-motivated with strong focus on success. Fully committed to leading through change and continuous process improvement. Versatile and ability to learn new tasks/skills quickly. Advance knowledge of MS Office programs, such as MS Excel and MS PowerPoint. Encourage staff to act independently and effectively. Organized with good analytical abilities and presentation skills. Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today. About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com. One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Salary & Benefits The annual base salary for this role is listed below. Primary Location Halifax, Nova Scotia Salary range is expected to be between $52,650.00 CAD - $87,750.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. This is a values-led organization where people bring their passions, ambitions, and the full scope of their life experience to work. This makes for a stronger community, culture, and business. Individually and collectively, we are harnessing our potential, and exploring new opportunities we’d never imagined. We're consistently recognized as a top employer. We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers. Recent Awards include: Forbes 2020 World’s Best Employers Greater Toronto's Top Employers 2020 Canada’s Top Employers for Young People 2020 Canada’s Best Diversity Employers 2020 For Manulife/John Hancock’s most recent jobs sent directly to your inbox, please create an account/ sign in and click on ‘Job Alerts’ in the top right corner of the page to sign up.

Salary : $1 - $52,650