What are the responsibilities and job description for the Veterinary Client Care Representative position at Companion Pet Partners?
Why Join Our Team
Animal Medical Center of Surprise is an AAHA-accredited veterinary hospital located in the heart of one of Arizona's most vibrant communities. As a modern, technologically advanced practice, we set the gold standard for patient care by combining cutting-edge equipment, efficient workflows, and a team-centered approach.
At AMC, you'll work in a state-of-the-art facility where thoughtfully designed systems reduce stress and maximize efficiency. Our investment in advanced technology and streamlined processes allows you to focus on what matters most—providing exceptional care while building lasting relationships with clients and their pets.
What Sets Us Apart
About This Role
As a full-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.
You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.
What Success Looks Like
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Animal Medical Center of Surprise is an AAHA-accredited veterinary hospital located in the heart of one of Arizona's most vibrant communities. As a modern, technologically advanced practice, we set the gold standard for patient care by combining cutting-edge equipment, efficient workflows, and a team-centered approach.
At AMC, you'll work in a state-of-the-art facility where thoughtfully designed systems reduce stress and maximize efficiency. Our investment in advanced technology and streamlined processes allows you to focus on what matters most—providing exceptional care while building lasting relationships with clients and their pets.
What Sets Us Apart
- AAHA Accreditation: Commitment to meeting the highest standards in veterinary excellence
- Modern Facility: State-of-the-art equipment and technology for advanced patient care
- Efficient Workflow: Thoughtfully designed systems to reduce stress and optimize care
- Work-Life Balance: 4-day work week with 10-hour shifts giving you 3 days off every week
- Supportive Culture: A team that prioritizes wellness, support, and connection
About This Role
As a full-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.
You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.
What Success Looks Like
- Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
- Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
- Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
- Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
- Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.
- Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
- Ability to multi-task and attend to multi-line phone systems and veterinary programs
- Proficient in handling high volume, high stress cases while maintaining professionalism
- Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
- Maintaining any required documents or medical records
- Upholding rigorous hospital standards for cleanliness and organization
- Accurately handle deposits and financial transactions from clients
- Accurately educate clients on veterinary services and best practices for animal care
- High School Diploma/GED or equivalent required
- 1 years of customer service experience in an animal hospital
- Experience with veterinary programs
- Knowledge of veterinary terminology and protocols
- Manage cash handling and financial transactions
- Competitive Pay: $18.00 - $21.00 per hour, commensurate with experience
- Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match
- Growth Opportunities: Continuing education and professional development support
- Work-Life Balance: PTO and mental health assistance
- Perks: Employee discounts on services, a scrub allowance, and a referral program
- A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $18 - $21