What are the responsibilities and job description for the Regional Operations Director position at Companion Pet Partners?
Company Overview
Companion was formed in January of 2020 with a commitment to providing unmatched care to pets and unsurpassed support to veterinary teams through the management and operation of our acquired veterinary hospitals. We are based in Los Angeles, with a focus on expansion throughout the Western United States. The Companion team is passionate about the animal health industry and deeply committed to building a network of best-in-class veterinary practices with talented people collaborating to solve industry-wide problems and deliver exceptional medical care. We are seeking individuals who share our energy, drive and ambition and who will meaningfully contribute to our growth and success.
About This Role
We're seeking a Regional Operations Director to lead and optimize operations across 11 veterinary clinic locations in Northern California. Reporting to the Senior Vice President of Operations, you'll oversee significant P&L responsibility while driving operational excellence and business growth across our multi-site network.
This remote position requires 70% travel throughout Northern California to ensure hands-on leadership and support at each location. You'll be responsible for implementing best practices, developing high-performing teams, and ensuring exceptional patient care and client service standards across all clinics.
What Success Looks Like
As Regional Operations Director, you'll be the driving force behind operational excellence across Northern California. Your leadership will directly impact:
Core Competencies:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Companion was formed in January of 2020 with a commitment to providing unmatched care to pets and unsurpassed support to veterinary teams through the management and operation of our acquired veterinary hospitals. We are based in Los Angeles, with a focus on expansion throughout the Western United States. The Companion team is passionate about the animal health industry and deeply committed to building a network of best-in-class veterinary practices with talented people collaborating to solve industry-wide problems and deliver exceptional medical care. We are seeking individuals who share our energy, drive and ambition and who will meaningfully contribute to our growth and success.
About This Role
We're seeking a Regional Operations Director to lead and optimize operations across 11 veterinary clinic locations in Northern California. Reporting to the Senior Vice President of Operations, you'll oversee significant P&L responsibility while driving operational excellence and business growth across our multi-site network.
This remote position requires 70% travel throughout Northern California to ensure hands-on leadership and support at each location. You'll be responsible for implementing best practices, developing high-performing teams, and ensuring exceptional patient care and client service standards across all clinics.
What Success Looks Like
As Regional Operations Director, you'll be the driving force behind operational excellence across Northern California. Your leadership will directly impact:
- Financial Performance - Optimize operations across a substantial portfolio while identifying growth opportunities and improving profitability
- Team Excellence - Develop and elevate hospital managers and their teams, creating a pipeline of talent and fostering high engagement across 11 locations
- Operational Efficiency - Streamline workflows, implement best practices, and leverage data to drive continuous improvement in patient care and client satisfaction
- Strategic Growth - Collaborate with executive leadership to identify expansion opportunities and execute regional initiatives
- Quality & Compliance - Ensure all locations maintain the highest standards of veterinary care while meeting regulatory requirements
Core Competencies:
- Talent Development Excellence - Proven ability to coach, mentor, and build high-performing teams at scale
- Data-Driven Leadership - Strong business and financial acumen with the ability to interpret complex data and make strategic decisions
- Performance Driver - Demonstrated track record of driving results with a sense of urgency and accountability
- 3 years of multi-location operational leadership experience managing distributed teams
- Experience overseeing operations in service-based industries with focus on customer satisfaction
- Strong analytical and problem-solving skills with ability to optimize complex workflows
- Excellent communication skills to engage and influence stakeholders at all levels
- Proven change management expertise in fast-paced environments
- Bachelor's degree in Business Administration, Operations Management, or related field preferred
- Minimum 3 years of progressive leadership experience in multi-site operations, veterinary or healthcare preferred
- Licensed DVM in good standing, preferred
- Track record of managing P&L responsibility and achieving financial targets
- Experience leading teams of 50 employees across multiple locations
- California residency preferred (relocation assistance available for the right candidate)
- Competitive Compensation: Base salary plus annual performance bonus opportunity
- Comprehensive Benefits: Medical, dental, and vision insurance; 401(k) with company match; PTO
- Remote Flexibility: Work from home with provided technology and expense reimbursement for travel
- Professional Growth: Lead a substantial region with significant budget responsibility and strategic impact
- Meaningful Mission: Join a 600 employee organization dedicated to providing exceptional veterinary care
- Relocation Support: Assistance available for the right candidate moving to California
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
- This role is not open to receiving agency candidates and any contingent submissions will not be honored.