What are the responsibilities and job description for the Director of Clinical Services position at Companion Pet Partners?
Company Overview
Companion Pet Partners is a network of best-in-class veterinary practices with talented and compassionate team members collaborating to deliver exceptional care & service.
About This Role
We are seeking a Director of Clinical Services to serve as the strategic and clinical leader for the company, ensuring that our teams are supported, engaged, and accountable for delivering exceptional medical care.
Reporting to the Chief Operations Officer, you will lead clinical strategy, lead the Medical Advisory Board (MAB), oversee clinical training & education to facilitate team development and enable advanced medical quality, and oversee the development and deployment of medical programs that support our doctors and medical directors.
What Success Looks Like
Clinical Excellence: You'll establish and maintain the highest standards of veterinary care by implementing best practices, policies and procedures to enhance clinical operations, efficiency and guiding medical protocols, and ensuring every patient receives exceptional treatment. You'll monitor clinical outcomes, provide constructive feedback, and implement improvements to continuously elevate the level of medicine practiced at our hospital.
Team Leadership: You'll inspire and develop our veterinary team through mentorship, training, and fostering a positive hospital culture where professionals feel valued, supported, and motivated to excel. Conduct regular shadowing and in-clinic coaching to strengthen clinical standards, case management, and communication skills. Provide guidance on complex cases and promote evidence-based medicine across all clinics. Partner with regional operations leaders to ensure alignment between medical and operational excellence.
Recruiting & Professional Development: You’ll collaborate with Talent Acquisition, HR and Operations to recruit, interview, and onboard top veterinary talent. Lead mentoring and training initiatives, including continuing education programs. Represent Companion at veterinary schools, conferences, and industry events to attract and inspire future talent.
Team Engagement & Culture: You’ll foster a culture of collaboration, accountability, and medical integrity across the company. Partner with clinic leadership to strengthen engagement, retention, and employee satisfaction. Recognize and celebrate clinical achievements while reinforcing Companion’s values and mission.
What Makes You a Great Fit
Clinical Practice: You’ll maintain a limited clinical schedule to remain grounded in patient care and lead by example in delivering high-quality medicine. Serve as a company-wide resource for clinical case consultation and client communication support. Collaborate with support teams to drive consistency across hospitals.
Strategic Partnership: You'll collaborate with operations leadership to identify growth opportunities, address challenges, and make strategic decisions that enhance both patient care and hospital performance, including initiatives to optimize clinical caseload, financial sustainability and operational effectiveness.
Client Advocacy: You'll ensure exceptional client experiences by guiding communication standards, addressing complex cases or concerns, and fostering trust between our practice and the community we serve.
Community Partnership: You’ll represent the company in professional organizations, schools, conferences and with regulatory agencies.
Education & Experience
Education & Experience
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Companion Pet Partners is a network of best-in-class veterinary practices with talented and compassionate team members collaborating to deliver exceptional care & service.
About This Role
We are seeking a Director of Clinical Services to serve as the strategic and clinical leader for the company, ensuring that our teams are supported, engaged, and accountable for delivering exceptional medical care.
Reporting to the Chief Operations Officer, you will lead clinical strategy, lead the Medical Advisory Board (MAB), oversee clinical training & education to facilitate team development and enable advanced medical quality, and oversee the development and deployment of medical programs that support our doctors and medical directors.
What Success Looks Like
Clinical Excellence: You'll establish and maintain the highest standards of veterinary care by implementing best practices, policies and procedures to enhance clinical operations, efficiency and guiding medical protocols, and ensuring every patient receives exceptional treatment. You'll monitor clinical outcomes, provide constructive feedback, and implement improvements to continuously elevate the level of medicine practiced at our hospital.
Team Leadership: You'll inspire and develop our veterinary team through mentorship, training, and fostering a positive hospital culture where professionals feel valued, supported, and motivated to excel. Conduct regular shadowing and in-clinic coaching to strengthen clinical standards, case management, and communication skills. Provide guidance on complex cases and promote evidence-based medicine across all clinics. Partner with regional operations leaders to ensure alignment between medical and operational excellence.
Recruiting & Professional Development: You’ll collaborate with Talent Acquisition, HR and Operations to recruit, interview, and onboard top veterinary talent. Lead mentoring and training initiatives, including continuing education programs. Represent Companion at veterinary schools, conferences, and industry events to attract and inspire future talent.
Team Engagement & Culture: You’ll foster a culture of collaboration, accountability, and medical integrity across the company. Partner with clinic leadership to strengthen engagement, retention, and employee satisfaction. Recognize and celebrate clinical achievements while reinforcing Companion’s values and mission.
What Makes You a Great Fit
Clinical Practice: You’ll maintain a limited clinical schedule to remain grounded in patient care and lead by example in delivering high-quality medicine. Serve as a company-wide resource for clinical case consultation and client communication support. Collaborate with support teams to drive consistency across hospitals.
Strategic Partnership: You'll collaborate with operations leadership to identify growth opportunities, address challenges, and make strategic decisions that enhance both patient care and hospital performance, including initiatives to optimize clinical caseload, financial sustainability and operational effectiveness.
Client Advocacy: You'll ensure exceptional client experiences by guiding communication standards, addressing complex cases or concerns, and fostering trust between our practice and the community we serve.
Community Partnership: You’ll represent the company in professional organizations, schools, conferences and with regulatory agencies.
Education & Experience
Education & Experience
- Doctor of Veterinary Medicine (DVM) degree required
- Current state veterinary license in good standing
- Current DEA license required
- 8 years of clinical experience with increasing responsibility and oversight of clinical services
- Exceptional clinical skills with comprehensive knowledge of veterinary medicine
- Strong leadership abilities with experience mentoring and developing veterinary professionals
- Sound business acumen with understanding of veterinary practice operations
- Adaptability and composure when managing complex situations or competing priorities
- Collaborative approach to working with hospital leadership
- Genuine compassion for animals and commitment to the highest standards of care
- Ability to translate strategic goals into clear, motivating direction for teams; inspires commitment to Companion’s mission and values.
- Ensures compliance with legal, medical, and safety standards while maintaining a culture of accountability and care.
- Anchors all decisions in clinical excellence and ethical veterinary practice, promoting consistent, high-quality care across teams
- Comfortable lecturing, facilitating labs, and presenting to mixed clinical/ops audiences.
- A lifelong learner who adjusts to evolving team and organizational needs with agility and openness to feedback.
- Understands how good medicine and good business work hand-in-hand; comfortable in financial and operational discussions.
- Competitive Compensation: Base salary plus annual performance bonus opportunity
- Comprehensive Benefits: Medical, dental, and vision insurance; 401(k) with company match; PTO
- Remote Flexibility: Work from home with provided technology and expense reimbursement for travel
- Professional Growth: Lead a substantial region with significant budget responsibility and strategic impact
- Meaningful Mission: Join a 600 employee organization dedicated to providing exceptional veterinary care
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.