Client Care Supervisor (Part Time)

Marina Veterinary Center is a state-of-the-art animal hospital in beautiful Marina del Rey, California. As a leading veterinary facility in the Los Angeles area, we deliver exceptional care through cutting-edge medicine and compassionate service.

Our modern hospital features comprehensive services including minimally invasive surgeries, advanced digital imaging, and innovative laser therapies. Practice the highest standard of medicine alongside skilled professionals who share your passion for animal care.

What Sets Us Apart

• Advanced Facility: Modern hospital with latest veterinary technology
• Growth Opportunity: Join a rapidly expanding practice with a strong reputation
• Collaborative Culture: Work with skilled veterinarians, technicians, and support staff
• Innovation Focus: Implement new clinical initiatives and best practices
• Professional Development: Thrive in an environment of continuous learning

Located in scenic Marina del Rey, enjoy waterfront living with beaches, parks, and water activities just minutes from iconic Los Angeles neighborhoods. Join us for a rewarding career in one of California's most desirable coastal communities.

Join our team as a Part Time Client Care Supervisor and lead our front desk operations to create exceptional experiences for our clients and their pets! In this key leadership position, you'll ensure each client visit is handled with genuine concern, efficiency, and warmth.

You'll mentor and manage our Client Care Representatives while also stepping in to provide direct client service when needed. Your leadership will help shape our clients' experiences from the moment they contact our practice, setting the standard for exceptional veterinary customer service.

• Team Leadership: You'll inspire and guide your client care team, holding them accountable to service standards while helping them grow professionally through constructive feedback and coaching.
• Operational Excellence: You'll ensure smooth front desk operations by effectively managing scheduling, workflow, and staffing to meet our clients' needs efficiently.
• Client Satisfaction Champion: You'll expertly handle client concerns with empathy and professionalism, turning challenges into opportunities to strengthen client relationships.
• Financial Oversight: You'll manage financial transactions with precision, overseeing payment processing, billing, refunds, and collections to maintain accurate records.
• Adaptable Problem-Solver: You'll skillfully navigate changing priorities and competing demands, making sound decisions under pressure to keep operations running smoothly.

• Strong leadership abilities with experience supervising and developing team members
• Exceptional organizational skills and attention to detail
• Superior customer service orientation with a professional, friendly demeanor
• Excellent ability to multi-task in a fast-paced environment
• Strong problem-solving skills with a solutions-focused approach
• Proficiency with computer systems and practice management software
• Clear, effective communication skills both verbally and in writing
• Flexible and adaptable approach to changing priorities and challenges
• Financial acumen for handling transactions and reporting

• High School Diploma/GED or equivalent required
• Minimum of 3 years in a supervisory role
• Experience in veterinary field, familiarity with terminology and protocols is a plus
• Background in customer service and team management

• Comprehensive Benefits: Including 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.