Companion Animal Medical Center – Rotterdam, NY

Companion Animal Medical Center is seeking a friendly, organized, and dependable Client Care Specialist to join our growing team!
This position is ideal for someone who enjoys working with people and animals, thrives in a fast-paced environment, and can provide compassionate, professional customer service during both routine and emotional situations. Our Client Care Specialists are the first and last faces our clients see and play a huge role in creating a positive experience for both pets and their owners.

This is a part-time position averaging approximately 24-30 hours per week, including rotating Saturday shifts.

Responsibilities

• Greeting clients and patients in a warm and professional manner
• Managing multiple phone lines
• Scheduling appointments, procedures, boarding, and bathing appointments
• Checking clients in and out
• Processing payments and maintaining accurate records
• Communicating clearly with doctors, technicians, and clients
• Assisting with prescription food and preventative refill requests
• Maintaining electronic medical records
• Making reminder calls and client follow-ups
• Restocking and helping maintain an organized front office
• Assisting with general cleanliness of reception areas
• Supporting clients compassionately during difficult or emotional visits

Qualifications

• Strong customer service and communication skills
• Ability to multitask and stay organized in a busy environment
• Positive, professional, and team-oriented attitude
• Strong attention to detail
• Comfortable working with cats and dogs
• Ability to handle emotionally charged situations professionally and compassionately
• Basic computer proficiency (Windows, Microsoft Office, etc.)
• Reliable work ethic and willingness to help where needed

Preferred Experience

• Veterinary, medical office, animal care, kennel, or boarding experience preferred
• Experience with Impromed veterinary software is a plus, but not required

Schedule Requirements

• Approximately 24-30 hours per week
• Afternoon/evening availability required
• Rotating Saturdays required (8:00am–12:00pm)
• Occasional flexibility during emergencies appreciated

Physical Requirements

• Ability to lift up to 50 lbs
• Ability to stand and move throughout the workday

Hospital Hours
Monday–Friday: 8:00am–6:00pm
Saturday: 8:00am–12:00pm

Benefits

• 401(k)
• Employee discount
• Paid time off

Pay
$17.00 - $21.00 per hour, based on experience.

About Us
Companion Animal Medical Center is a privately owned veterinary hospital dedicated to providing compassionate, high-quality care to our patients and exceptional service to our clients. We value teamwork, communication, reliability, and creating a supportive environment for both our staff and the families we serve.