Motorcycle Product Support and Sales Representative $15-$18/hr

Company Description

Comoto Holdings is America’s largest omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of moto enthusiasts across the globe. Comoto’s brands, RevZilla, Common Tread, Cycle Gear, REVER, and J&P Cycles deliver premium products, dedicated expertise, engaging media, and passionate customer support of the rider community, through best-in-class e-commerce and retail experiences.

Job Description

The Comoto Rider Support Team is currently looking for Motorcycle Product Support Representatives for our next new hire class, which is tentatively scheduled for February 2, 2026!

Important Information:

• Compensation is $15-$18/hr.  Eligible for performance based increase after a 4 month progress review.  
  • Additional compensation via sales incentives, internal seasonal incentives, seasonal overtime opportunities/bonuses, attendance bonuses. and yearly company bonus.*
• The start date for the role is expected to be February 2, 2026.  Training will be Monday to Friday day shift (exact hours TBD).  Once the 9 week training period is complete, team members will be expected to transition to a new schedule, which may include weekends. 
• The training class will allow for remote team members if they are not within a reasonable commuting distance to one of our 3 locations in Ormond Beach, FL; Philadelphia, PA and North Las Vegas, NV.
• For this hiring class we are focusing on folks with metric bike experience, particularly sportbike and ADV riders!

Product Specialist, Customer Service and Sales, Rider Support; this role is all of those jobs in one! This role isn't for the typical rank and file customer service agent.  So who is it for?

Our ideal candidate loves bikes. You love gear. You love helping other riders get the parts and apparel they need. Most importantly, you are an excellent communicator, both verbally and written.

Our Product Support and Sales Associates should be two-wheel aficionados that are devotees of the powersports industry and understand the importance of assuring a great customer experience, driving sales, and providing support for all riders that contact three companies under the Comoto Family of Brands: RevZilla, Cycle Gear, and J&P Cycles.  

For this hiring class we are focusing on folks with metric bike experience, particularly sportbike and ADV riders!

Our next Rider Support Tech Team Member will: 

• Handle all levels of interaction with customers via phone, email, live chat, and other communication channels to take it one step forward toward facilitating all aspects of customer interaction with polish. 
• Assist with questions pertaining to fitment, application, selection, and installation of motorcycle parts and accessories.
• Advise on proper fitment and use of safety gear including helmets, jackets, pants, riding armor, boot, gloves, and more.
• Help customers place orders for a complete customer experience.
• Continually learn about a combination of some of the following: motorcycle parts and gear, motorcycle riding, motorcycle racing, dirt bike and offroad riding, adventure/touring riding, supercross/MX, bike modification, among others.
• Work with a wide variation of teams on a case by case basis to ensure that we overdeliver in every opportunity is what this position is all about!
• Be detail-oriented, proactive, and conscientious with a commitment to self-improvement.
• Be an excellent, polished communicator via verbal communication, as well as written. 
• Have the drive to assist their fellow riders all day, every day. 

Qualifications

Our next Product Support and Sales Associate should have:

• Commitment to Comoto’s Core Values
• Passion for motorcycles and related products is a must
• Familiar knowledge of motorcycle parts and accessories 
  • Working knowledge of additional power sports equipment including UTV, ATV, Scooters and Snowmobiles is a bonus
• Sound problem solving and analytical skills
• Established communication, interpersonal, and listening skills
• Ability to interact and work in a fast-paced, team-driven environment
• Time management skills and the ability to organize and manage multiple priorities
• Ability to work a schedule outside of standard business hours, including nights and weekends
• Experience in retail, service, or hospitality industries is a plus
• Ability to speak multiple languages is a plus
• High school diploma or equivalent required. Bachelor’s degree is a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.