Account Manager

Account Manager

About ComOps

ComOps is a dynamic leader in delivering tailored guest & employee experience and contact center solutions to the hospitality industry. Our mission is to help hotels and businesses streamline operations, enhance customer satisfaction, and drive revenue through innovative and scalable solutions. We're looking for a motivated Account Management Representative to join our team, helping clients achieve operational excellence while maintaining strong, long-term relationships.

Key Responsibilities

• Serve as the day-to-day point of contact for an assigned list of ComOps customers, primarily focusing on Medallia Go clients, ensuring high satisfaction and retention
• Proactively identify upsell and cross-sell opportunities, including managed services, training programs, and platform add-ons
• Conduct regular account reviews, performance updates, and success planning with clients
• Collaborate with internal teams (sales and ops) to deliver tailored solutions
• Track account health, usage patterns, and sentiment using CRM tools and Medallia data
• Maintain organized records of client interactions, opportunities, and renewal timelines

Skills, Qualifications, & Requirements

• 1–2 years of experience in account management, client success, or B2B customer service
• Experience working with hospitality and/or CX platforms
• Strong communication, presentation and relationship-building skills
• Self-starter with high attention to detail and follow-through
• Comfortable working in a fast-paced, client-focused environment
• Familiarity with CRM tools like HubSpot is a plus
• Knowledge of Medallia or similar CX platforms is a strong advantage
• Bachelor’s degree in business or related field

Learning is critical at ComOps, so is teaching others.

Skills: Proficient in Microsoft applications, including Teams, PowerPoint and Word.

Travel: Expected to be under 5% of schedule