What are the responsibilities and job description for the Centralized Scheduler position at CommWell?
Make a Difference Where It Matters Most
Join a team that’s been providing compassionate, patient-centered care to rural North Carolina communities for 50 years. At CommWell Health, you won’t just care for patients, you’ll empower families, change lives, and be part of a mission-driven team that believes everyone deserves quality healthcare, close to home.
What You’ll Do
- Answer incoming calls promptly, providing excellent customer service and accurate information about clinic services.
- Schedule medical, dental, and behavioral health appointments by assessing service type, provider, urgency, and appointment details.
- Collect and verify patient demographic, identity, insurance, and other required information; provide instructions such as fasting or documentation needs.
- Manage scheduling tasks, including referrals, rescheduling due to provider changes, and outreach to patients from reports or staff requests.
- Maintain a professional and organized workstation while supporting additional duties as assigned.
What We’re Looking For
Required:
- Bilingual
- High School Diploma or GED
- 1-year computer skills to include Microsoft Word, Excel and Email
- Knowledge of medical terminology
Why Join CommWell Health?
- Impact: Be part of a team that delivers life-changing care to underserved populations.
- Balance: Enjoy a supportive, flexible environment that values your well-being.
- Growth: Access continuous learning, advancement pathways, and leadership development.
- Recognition: Your voice matters. At CommWell Health, every team member “colleague” is seen, heard, and valued.
We Take Care of Our Team
- Medical, Dental & Vision Insurance – Affordable plans with options that meet your family’s needs
- 401(k) with Matching – Invest in your future with confidence
- Generous PTO – Enjoy time off with paid holidays, emergency leave, and vacation accruals
- Employee Assistance Program (EAP) – Support for your mental, emotional, and financial wellness
- Career Growth – On-the-job training, certification support, and advancement opportunities
A Team That Cares for You
At CommWell, our teams are more than colleagues, we are a tight-knit, mission-driven family. You’ll work alongside experienced clinicians, receive support from leaders, and participate in team huddles, recognition programs, and a collaborative care model rooted in our core value, “The Value of Valuing” by recognizing each person’s worth, perspective, and contributions.
Equal Opportunity Employer
CommWell Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to Join Us?
If you’re compassionate and ready to be part of something bigger, we’d love to meet you. Apply today and help us shape the future of community health, one patient, one family, one community at a time.