Medicare & Individual Marketing - Broker Support Marketing Liaison 175-1010

Job Summary

This position is a part of a team that provides support to brokers and agents via email and phone communication. Support is provided for billing/invoice inquiries, eligibility inquiries, claims inquiries, and benefit verification. The Broker Support Marketing Liaison will foster a member centric, performance driven attitude to uphold Company culture and reputation.

Key Responsibilities

• Manage the Broker Support shared mailbox by responding to broker inquiries and coordinating with cross-functional teams to research and provide accurate, timely resolutions for billing, invoicing, eligibility, claims, and benefit verification requests.
• Respond to incoming and initiate outgoing calls with brokers and agents; address questions or concerns and provide effective solutions.
• Develop and maintain broker and agent relationships to verify enrollment and contracting information; obtain missing documentation or required information.
• Coordinate agent and broker onboarding and offboarding activities; track the completion of required product and compliance training.
• Track and update production and agent/agency data in applicable databases; compile and prepare associated reports for review.
• Perform client issue research and resolution; prepare client communications.
• Coordinate with team members, management, and customers to research, communicate, and resolve service issues involving enrollment, benefits, and agent contracting.
• Perform other job-related duties as assigned.
  
  

Qualifications

• Demonstrated customer service, communication, and active listening skills, including professional telephone etiquette and effective verbal and written communication.
• Proficient in Excel and all Microsoft applications.
• Strong organizational skills, attention to detail, adaptability, and resourcefulness navigating complex or ambiguous situations.
• Ability to build collaborative relationships across departments and all levels of the organization while working effectively both independently and as part of a team.
• Ability to effectively prioritize and manage multiple assignments, exercise sound judgment, and consistently meet deadlines in a fast-paced environment.
• Successful completion of Health Care Sanctions background check.
  
  

Education/Experience

• High school diploma or equivalent required.
• A minimum of three years of relevant and progressive experience; or an equivalent combination of education and job-related experience.
• Prior customer service experience preferred.
• Contact center or medical field experience preferred.
• Health insurance experience preferred.
  
  

CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin