What are the responsibilities and job description for the Medical Administrative Clerk, Senior (MAC Sr.) position at CommUnityCare Health Centers?
Responsible for being a support person and/or first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check in as well as administrative support in the event of clinic closure in a remote capacity.
DUTIES AND RESPONSIBILITIES
Primary Accountabilities
Ability to perform all Medical Administrative Clerk essential duties as prescribed in the MAC job description.
Working with the Administrative Supervisor and Practice Administrator in the support of training medical administrative clerks, including but not limited to completing orientation checklists and MAC competencies.
Responsible for opening front office and all duties associated with this function.
Responsible for end of day processing and documentation, including preparation and completion of deposit(s).
Participate in investigating/researching complex patient issues, scheduling, and potential billing issues.
Act as a subject matter expert in insurance regarding eligibility and coverage.
Monitoring telephone activities with respect to volume and efficiencies, may serve as additional support when needed.
Monitoring patient registration workflow volumes and provide additional support to alleviate bottlenecks and maintain efficient front-end processing.
May serve as a back-up support for the administrative supervisor, as needed.
Accurately document and communicate and/or escalate patient concerns to site leadership
Works as primary or secondary contact for all vendors and contracted services at site including but not limited to housekeeping, laboratory, and security services.
Utilizes various software systems pertaining to front-end desk and administrative duties
Works as primary or secondary point of contact for IT services as SPOC; reconciliation of IT equipment and inventory
Works as primary or secondary contact for supply order management and site equipment management and facility management
Ability to analyze team member data/metrics and discuss professional development for team members with Administrative Supervisor.
Support, organize and execute events, meetings, team building activities in collaboration with the Administrative Supervisor and/or Practice Administrator.
Ability to work remotely supporting the healthcare team with administrative duties in the event of site closure, i.e., a weather event or similar issue that causes the site to close or relocate due to an emergency.
Performs all duties in an ethical manner consistent with the Code of Conduct the IMPACT Statement.
Perform other job‐related duties as assigned.
KNOWLEDGE/SKILLS/ABILITIES
Knowledge of
Healthcare office concepts, practices, policies, and procedures
Insurance verification procedures
Microsoft Office Applications (Word, Excel, Outlook)
HIPAA and Joint Commission guidelines and regulations
Skilled in
Providing exceptional customer service
Verbal and written communications, including telephone and email etiquette and documentation
Working independently in a fast‐paced, multi‐task clinical environment, as well as part of a team
Effective problem-solving techniques
Ability to
Understand data metrics in Epic EMR system such as work queues, in-basket, and claim work queues.
Work in a self‐directed, organized manner
Multitask while maintaining a strong attention to detail and accuracy
Present information in a consistent, organized, and accurate manner
Demonstrate flexibility and ingenuity in response to change
Develop and maintain effective working relationships across the organization at various levels, as well
as with external customers
Maintain confidentiality
MINIMUM EDUCATION High School Diploma or Equivalent
MINIMUM EXPERIENCE At least one year of experience in registration or front office duties in a dental, physician’s office, hospital emergency department, and/or urgent care setting.
DUTIES AND RESPONSIBILITIES
Primary Accountabilities
Ability to perform all Medical Administrative Clerk essential duties as prescribed in the MAC job description.
Working with the Administrative Supervisor and Practice Administrator in the support of training medical administrative clerks, including but not limited to completing orientation checklists and MAC competencies.
Responsible for opening front office and all duties associated with this function.
Responsible for end of day processing and documentation, including preparation and completion of deposit(s).
Participate in investigating/researching complex patient issues, scheduling, and potential billing issues.
Act as a subject matter expert in insurance regarding eligibility and coverage.
Monitoring telephone activities with respect to volume and efficiencies, may serve as additional support when needed.
Monitoring patient registration workflow volumes and provide additional support to alleviate bottlenecks and maintain efficient front-end processing.
May serve as a back-up support for the administrative supervisor, as needed.
Accurately document and communicate and/or escalate patient concerns to site leadership
Works as primary or secondary contact for all vendors and contracted services at site including but not limited to housekeeping, laboratory, and security services.
Utilizes various software systems pertaining to front-end desk and administrative duties
Works as primary or secondary point of contact for IT services as SPOC; reconciliation of IT equipment and inventory
Works as primary or secondary contact for supply order management and site equipment management and facility management
Ability to analyze team member data/metrics and discuss professional development for team members with Administrative Supervisor.
Support, organize and execute events, meetings, team building activities in collaboration with the Administrative Supervisor and/or Practice Administrator.
Ability to work remotely supporting the healthcare team with administrative duties in the event of site closure, i.e., a weather event or similar issue that causes the site to close or relocate due to an emergency.
Performs all duties in an ethical manner consistent with the Code of Conduct the IMPACT Statement.
Perform other job‐related duties as assigned.
KNOWLEDGE/SKILLS/ABILITIES
Knowledge of
Healthcare office concepts, practices, policies, and procedures
Insurance verification procedures
Microsoft Office Applications (Word, Excel, Outlook)
HIPAA and Joint Commission guidelines and regulations
Skilled in
Providing exceptional customer service
Verbal and written communications, including telephone and email etiquette and documentation
Working independently in a fast‐paced, multi‐task clinical environment, as well as part of a team
Effective problem-solving techniques
Ability to
Understand data metrics in Epic EMR system such as work queues, in-basket, and claim work queues.
Work in a self‐directed, organized manner
Multitask while maintaining a strong attention to detail and accuracy
Present information in a consistent, organized, and accurate manner
Demonstrate flexibility and ingenuity in response to change
Develop and maintain effective working relationships across the organization at various levels, as well
as with external customers
Maintain confidentiality
MINIMUM EDUCATION High School Diploma or Equivalent
MINIMUM EXPERIENCE At least one year of experience in registration or front office duties in a dental, physician’s office, hospital emergency department, and/or urgent care setting.