What are the responsibilities and job description for the Customer Service Representative-Call Center-Port Arthur, TX-2022-035 position at CommunityBank of Texas?
Hours/Week: 40
Status: Full-Time
Location: Port Arthur, TX
Reports to (Position): Call Center Manager
# Direct Reports: 0
Position Summary:
Responsible for responding to and resolving routine to moderately complex customer deposit and loan inquiries, transaction requests, or electronic banking functions via inbound telephone calls. Other duties as assigned.
Essential Duties and Responsibilities:
Required Skills/Qualifications:
Physical Requirements: Indicate % of workday
The above statements are intended to describe the general nature and level of work performed in this position. They are not intended as an exhaustive list of all duties and responsibilities.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected Veteran status.
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Status: Full-Time
Location: Port Arthur, TX
Reports to (Position): Call Center Manager
# Direct Reports: 0
Position Summary:
Responsible for responding to and resolving routine to moderately complex customer deposit and loan inquiries, transaction requests, or electronic banking functions via inbound telephone calls. Other duties as assigned.
Essential Duties and Responsibilities:
- Responsible for responding to and resolving routine to moderately complex customer deposit and loan inquiries or transaction requests via inbound telephone calls.
- Responsible for directing calls to the appropriate personnel or department in an expedient, courteous, and professional manner.
- Responsible for assisting customers with Electronic Banking functions, including debit card disputes, secure
messages, and contact us requests. - Provides information and recognizes referral opportunities to cross sell bank products.
- Opens and processes new accounts and accepts loan applications for consideration via inbound telephone calls.
- Outbound calls to offer customers Fresh Start repayment agreements.
- Adherence to the Bank’s BSA/AML policy and procedures, and professional ethical standards.
- Any and all other duties as requested by management.
Required Skills/Qualifications:
- Degree: ? Preferred ? Required ? N/A Specify:
- Must possess High School Diploma or its equivalent.
- Must have one to two years of customer service experience, with banking experience preferred.
- Bilingual in English and Spanish required.
- Must have good knowledge of Bank’s products and services.
- Good telephone, interpersonal communication, and customer relation skills are essential.
- Mental concentration is necessary for handling large volumes of calls.
- Must be able to work in a confined area for extended periods of time.
- Must be able to work a flexible 40 hours schedule Monday through Friday from 8:00 AM to 5:00 PM
- Professional and fast paced banking environment, steady customer traffic, may be mentally and / or physically stressful.
Physical Requirements: Indicate % of workday
Requirement
%
Requirement
%
Stand
Sit
80
Kneel
Lift 25 Pounds
10
Repetitive Tasks
Computer Keyboard
80
Possible Travel
10
The above statements are intended to describe the general nature and level of work performed in this position. They are not intended as an exhaustive list of all duties and responsibilities.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected Veteran status.
XJ6