What are the responsibilities and job description for the Mortgage Processor IV position at CommunityAmerica Credit Union?
Summary
The Mortgage Processor IV position is responsible for the compilation of all documentation necessary to garner approval on conventional, government and portfolio first mortgage loans. This will include more complex self-employed borrowers and investment property loans.
Duties & Responsibilities
- Responsible for delivery of exceptional service levels during the processing of the mortgage loans, to both the member and the credit union. Survey results to be at company’s standards at 95.00%.
- Ability to handle a case load of 40-45 loans of all loan types with minimal assistance.
- Able to proficiently process all types of loans to include Conventional, FHA, VA, USDA and Portfolio.
- Process employee and VIP loans.
- Ability to be a lead within the team, subject matter expert, cover pipelines during absences and a mentor for newer processors
- Support the Credit Union vision to drive member growth & engagement by cross-selling the CU’s full suite of financial products to help our members.
- Demonstrate behaviors that are consistent with the credit union’s values, philosophies, and leadership characteristics.
- Work with other departments to insure the workflow or process is providing the best service to the members.
- Promotes honest and open communication throughout the credit union and with our clients.
- Ability to handle sensitive information and maintain strict confidentiality.
- Flexible to work extended hours during heavy workload periods.
- Perform other duties as assigned.
Requirements
- Strong knowledge of mortgage lending processes and practices.
- Strong attention to detail.
- High level of customer service skills.
- Ability to handle multiple tasks.
- Ability to communicate effectively in writing and orally.
- Ability to resolve interpersonal conflict and miscommunications.
- Knowledge of spreadsheet software and ability to use word processing software.
- Ability to maintain a high level of confidentiality.
Education and Experience Requirements:
- Bachelor’s degree plus three or more years of real estate experience in a financial institution or mortgage banking operation is required.
- In place of the degree, an appropriate amount of financial institution or mortgage operation experience and supervisory experience.