Program Coordinator – TOPS

POSITION DESCRIPTION

CYC’s Transition Opportunities and Programs for Success (TOPS) Program focuses on uplifting and motivating youth ages 14-24 with limited English language skills. Under the supervision of the Program Manager, the TOPS Transitional Age Program Coordinator will be responsible for providing youth who are English Language Learners with case management, job and college readiness skills development, social emotional support, and acculturation guidance.

DUTIES AND RESPONSIBILITIES

• Develop curriculum and facilitate job and college readiness skills training workshops.
• Assess participants’ strengths and barriers and develop individualized action plans that address their academic, career, and personal development goals.
• Coordinate college and corporate tours to expose high school and TAY youth to post-secondary education and career pathways.
• Provide case management and referral services to high-need youth and young adults, including job placement assistance.
• Collaborate with CYC’s Workforce Development component to deliver job readiness services and internship opportunities.
• Build and maintain partnerships with colleges such as CCSF and programs like EOPS to support college access and preparation.
• Maintain an up-to-date list of transferable college credits and employment opportunities aligned with participant goals.
• Organize and lead a community service-learning project to foster civic engagement and leadership skills.
• Coordinate and facilitate sessions for summer boot camps to prepare youth for the school-to-career pipeline.
• Enter and maintain accurate data in the agency’s data management system and track program outcomes.
• Attend all required program and agency-wide meetings and trainings.
• Complete timely and accurate documentation and reports as required by funders and agency standards.
• Refer youth to appropriate internal and external resources to address various social, academic, and emotional needs.
• Support agency-wide community events and initiatives.
• Perform other duties as assigned by management.

QUALIFICATIONS

• Bachelor’s Degree from an accredited four-year college or university, or a minimum of 2 years of experience delivering youth development programs.
• Ability to work with ethnically diverse low-income youth and TAY, as well as English language learners, to provide social and emotional support.
• Experience in planning and conducting workshops for youth and parents.
• Familiarity with working alongside community-based organizations and private sector partners.
• Bilingual in English and Cantonese/Mandarin is REQUIRED.
• Ability to work both collaboratively in a team and independently in a fast-paced, high-pressure environment.
• Strong knowledge of the college system and academic pathways.
• Passion for promoting academic success and college readiness.
• Demonstrated strong organizational and facilitation skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite, Google Workspace, Zoom, and other relevant technology platforms
• Enthusiasm for promoting academic achievement and college-to-career education.
• Ability to model professionalism, responsibility, a strong work ethic, and positive character for youth and staff.
• Strong organizational and collaboration skills.
• Willingness to work evenings and weekends, as needed.
• Able to lift or move up to 25 lbs