1915c Service Manager (Case Management)

Job Description

Community Uplift Program is seeking a compassionate, organized, and motivated 1915(c) Service Manager to join our team. This position works directly with families enrolled in the 1915(c) Medicaid program, which specifically supports parents and families who have a child diagnosed with Autism Spectrum Disorder (ASD).

The Service Manager provides person-centered support, helps families identify and achieve their goals, connects participants with community resources, and assists families in navigating barriers to services and supports.

Position Responsibilities

• Provide person-centered service management and support to participants enrolled in the 1915(c) program.
• Build positive, supportive relationships with participants, families, and their support systems.
• Help participants and families identify goals, needs, strengths, and available resources.
• Develop and maintain individualized, person-centered care plans based on participant and family goals and needs.
• Assist participants and families in accessing services, resources, and supports necessary to meet care plan goals.
• Creatively problem-solve barriers that may prevent participants from accessing the services and resources needed.
• Connect participants and families to community resources and supports, including:
• Family and community-based resources
• Pre-employment and employment-related supports
• Educational opportunities
• Mental health and behavioral health services
• Clinical support services
• Supported housing
• Attend meetings within the community (at participant homes) with participants and families, as needed to support care plan goals.
• Collaborate with community partners, service providers, and other professionals involved in supporting participants and families.
• Maintain accurate, timely, and thorough documentation related to participant services and outcomes.
• Manage time and scheduling effectively to ensure important timelines and participant outcomes are met.
• Participate in required training, staff meetings, and other program-related activities.
• Maintain professional boundaries while developing effective and trusting working relationships with participants and families.
• Travel to Grand Forks, Horace, and other communities outside of Fargo as needed to meet participant and program needs. Not exceeding 100 miles outside of Fargo.

1915(c) Qualifications

• Bachelor’s degree in social work, Psychology, Occupational Therapy, Physical Therapy, Child Development and Family Science, Communication Disorders (including Audiology or Speech Pathology), Special Education, Sociology, Criminal Justice, and Elementary Education.
• Minimum of two years of experience working with children with Autism Spectrum Disorder or related conditions.
• Strong communication, organizational, interpersonal, and problem-solving skills.
• Ability to build rapport with children, parents, families, and support systems.
• Ability to work independently while also collaborating effectively with a team.
• Ability to manage multiple participants, schedules, documentation requirements, and deadlines.
• Basic proficiency with Microsoft Outlook, Word, and Excel.
• Reliable transportation for participant and community meetings.
• Valid driver's license, current vehicle registration, and proof of insurance.
• Ability to travel throughout the community, including willingness to travel within 100 miles of Fargo.
• Ability to lift items weighing under 50 pounds.
• LGBTQ affirming and committed to serving diverse populations.
• If in recovery, must be at least 1 years sober.

Preferred Qualifications

• Prior professional experience working with individuals with Autism Spectrum Disorder or related conditions.
• Experience working with children and families in human services, behavioral health, social services, case management, or related fields.
• Knowledge of local community resources, service providers, and support systems.
• Familiarity with Medicaid-funded services and community-based supports.
• Experience developing or implementing individualized care plans.
• Experience coordinating services among multiple providers and systems.
• Strong understanding of family-centered and person-centered approaches.

Benefits

• Unlimited PTO.
• Paid lunch.
• Additional paid office closure days throughout the year.
• No evenings, weekends, or on-call requirements.
• Medical, Dental, & Vision insurance premiums are paid by employer for employees and dependents.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Employee assistance program.
• Flexible schedule.
• Supportive workplace culture.

Schedule

Full-time position, Monday - Friday, with flexibility for start/end times.

This position is primarily hybrid/remote with required community-based meetings and participant appointments as needed.

Why Join Community Uplift Program?

Join a team dedicated to empowering individuals and families, strengthening communities, and creating meaningful change. Our organization values person-centered services, supportive relationships, work-life balance, and the importance of taking time away from work to support overall wellness.

Education:
Bachelor's degree in a qualifying field (Required)

License/Certification:
Driver's License (Required)

Work Location:
Hybrid remote in Fargo, ND

Travel:
Willingness to travel to Grand Forks, Horace, and other communities outside of Fargo as needed.

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Work Location: Hybrid remote in Fargo, ND 58102

Salary : $18 - $20