CLIENT SERVICES ASSOCIATE I

SUMMARY:

This position provides complete sales and administrative support to the Financial Consultant (FC) and occasional support to the CTFS Operations Manager as required.

JOB RESPONSIBILITIES

• Place and receive sales/service calls to/from clients, prospects, vendors, the bank

o Return calls to clients according to the FC’s established client service guidelines

• Keep FC’s calendar full, first with sales appointments, then service appointments, utilizing

route 44, (set 4, set 4)

• Advise FC of all time sensitive issues involving clients or compliance, as well as

deadlines/cutoffs for monthly production

• Assist with retail and corporate referral training

• Plan and organize public events, e.g., seminars, public speaking engagements and client

appreciation events per the direction of the FC and/or the business plan

• Maintain & update client files (hard copy and computer)

o includes branch trade report, notifications, books and records status updates

o meet deadlines as required

• Maintain & update compliance files

• Prepare various FC reports

o includes FC activity report; retail referral and production reports

• Track all revenue, both pending and paid

• Maintain sales literature and forms

• Maintain office and order supplies as necessary

• Daytime travel to various bank branches and training conferences as required

• Keep FINRA registered office(s) and client files compliant

• Complete all B/D sales assistant training as made available

• Ensure all actions performed are in compliance with government regulations and organizational policies and procedures

• Other duties/tasks/requests as assigned

SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE

• High School diploma or equivalent

• Driver’s license required

• Excellent oral and written communication skills

• Proven PC skills, including proficiency with all components of Microsoft Office, internet, and email

• Experience with contact management software preferred

• Excellent organization skills/detailed oriented

• Excellent interpersonal/customer service skills

• Able to stay focused and work independently with little supervision

WORKING CONDITIONS

• Normal office conditions

• Work is time sensitive and deadline driven

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Candidates may be subject to the following screenings:

Credit Check, Drug Testing, and Criminal Background Check

Community Trust Bank offers a competitive benefits package including:

Medical, Dental, and Vision Insurance; Company paid Life Insurance; Paid Vacation, Sick days, and Holidays; Short Term and Long Term Disability; 401K and ESOP.