What are the responsibilities and job description for the Housing Representative - Program Representative position at Community Teamwork Inc?
Housing Representative - Program RepresentativeAre you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 600 employees, and we are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.We offer:Starting Hourly Pay range: $25.75 - $26.55Casual work environment4 weeks of Paid Time OffMedical, Dental, and Vision insurancePaid Life InsuranceTuition reimbursement12 paid holidays (includes one floating holiday)Paid sick leaveCareer advancement and professional development5% contribution to your 401K retirement plan after 6 months of employment - whether you participate on your own or notGreat coworkers and a great mission with an outstanding Community Action Agency37.5 hour work week but paid for 40 hours - schedule: M-F 9:00am-5:00pm in our downtown Lowell officeAs part of the Leased Housing team, the Housing Representative - Program Representative provides information and assistance to leased housing program participants with regards to eligibility and program requirements.~If you have worked in customer service in fast paced environments that requires good time management skills, then this job is for you!~If you have worked in banking, rental assistance or leased housing, at a front desk or performing quality and compliance work that requires strong attention to detail, this job is for you!Training will be provided to candidates that have the willingness to learn and make a difference in people’s lives.The ideal candidate for this role will have the following:High School Diploma or EquivalentExcellent customer service and communication skillsStrong organizational skills, timeliness and accuracyGood attention to detailStrong sense of urgency and time management skillsAbility to multitask efficientlyFamiliarity with computers and data entryPrior related experience preferredDesire to work with low income, culturally diverse, and at-risk families and individualsAbility to maintain confidentialityAbility to meet deadlines and work under pressureBi-lingual skills (English/Spanish or English/Khmer) preferredFamiliarity with housing regulations is a plusResponsibilities include:Communicate with clients by telephone, email or in person to provide information about services available or to handle any concernsScreen client inquiries for eligibilityCheck to ensure that appropriate changes are made to resolve client concerns:Re-certifications/Lease-upsAnnual and interim income adjustmentsChanges in family composition/Change of addressMove-outs/Transfers/InspectionsMaintain client caseload as well as appropriate documentation ensuring compliance with program regulationsExplain program requirements, regulations and procedures to applicants, participants and ownersEqual Opportunity Employer – Vets/DisabledThis is an exciting opportunity to become an integral member of an innovative, outcome-focused team in an organization committed to excellence.
Salary : $26 - $27
