Support Worker

Job Purpose: This position serves the CSS mission by building trusting relationships and modeling positive social skills with our clients. The position's main purpose is to set a social tone that is aligned with organizational values and expectations, while helping program participants transition from street life to community life.

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KEY ROLES & RESPONSIBILITIES:

Client Support:

• Support clients by making two 3 hour visits with their support team per week to Safe Spot Communities to listen to client/community needs, concerns and/or requests.
• Support clients in accessing their Service Navigator by encouraging them to set up appointments, and make their personal goals a priority
• Support clients in working through conflict by encouraging them to speak directly to their fellow community members or by setting up facilitated conversations through the Community Facilitator.
• Support clients getting to appointments in a timely manner or assisting them in rescheduling for a better time.
• Support clients in ensuring the safety and cleanliness of hut and common spaces.
• Support clients by modeling behaviors that support community wellness (i.e. initiative, collaboration, empathy, simplicity)
• Support communities in accessing community resources (propane, food boxes, etc.) through driving support if needed.

Team Support:

• Meet weekly with the support team to work collaboratively on how to handle situations.
• Proactively support team cohesion through practicing CSS values.
• Check and respond to the team message line twice daily.
• Conduct and coordinate Orientations with new clients.
• Support orienting new clients to their Safe Spot Community and connecting them to other clients in the program.
• Attend and assist with the work party coordination.
• Attend position appropriate trainings and team and all-staff meetings.
• Document in Trello relevant client engagements.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to write legibly and have basic computer skills and knowledge.
• The ability to listen, reflect back what you heard, and double-check for accuracy. Must know what “empathy” means and be able to offer it to clients and staff alike.
• Being able to actively listen without taking it personally.
• The ability (or the willingness to learn) to de-stress yourself and de-escalate a stressful social situation between others.
• Being able to operate on a schedule, stay focused, and gracefully remove yourself from a situation that is not productive.
• Have the ability to set clear boundaries and communicate clearly to a diverse population with differing states of mental capacity.
• Ability to establish trust and show respect towards clients and staff alike.

WORKING CONDITIONS:

• Monday-Thursday 6-7 hour shift, exact work schedule TBD by Supervisor.
• Most time will consist of being outdoors or within the common space at Safe Spot communities.
• Air conditioned/heated office space (indoor & outdoor) will be provided for computer, coordinating, and team meetings.
• Some time will be spent in vehicles or on bikes.

REQUIREMENTS:

• Must have a valid Driver’s License and acceptable driving record
• Ability to lift 50 lbs, stand, sit, and walk for differing lengths of time
• Ability to work at least two Sundays a month for a 5 hour shift
• Desire to work with vulnerable populations

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16 - $18