What are the responsibilities and job description for the Case Manager position at Community Support Services - Summit County?
Company Description Community Support Services, Inc. is a leading provider of behavioral healthcare in Summit County and the surrounding region, focused on delivering comprehensive, high-quality, and cost-effective services. The organization is dedicated to treatment, rehabilitation, advocacy, and recovery support for individuals most in need, with the goal of enhancing their quality of life. Core values include treating all people with dignity, fairness, and respect, and collaborating closely with the individuals served to achieve effective outcomes. Services are delivered through a confidential, person-centered partnership among individuals, families, staff, and the community. The agency places strong emphasis on staff as its greatest asset and promotes innovation, efficiency, and flexibility as essential to its success.
Role Description The Case Manager is a full-time, on-site role based in Akron, OH, responsible for coordinating and delivering behavioral health and supportive services to individuals receiving care. Day-to-day responsibilities include assessing client needs, developing and monitoring individualized service plans, and connecting clients to appropriate clinical services, community resources, and benefits. The Case Manager maintains regular contact with clients through meetings and outreach, provides advocacy and support, and collaborates with treatment teams, families, and community partners to promote recovery and stability. This role also involves maintaining accurate documentation, tracking progress toward goals, and ensuring services are delivered in alignment with agency policies, confidentiality standards, and regulatory requirements.
Qualifications
- Experience in behavioral health or social services, including client assessment, service planning, and care coordination.
- Strong interpersonal skills, with the ability to build trusting relationships, communicate clearly, and collaborate with multidisciplinary teams and community partners.
- Organizational and time-management skills to handle multiple cases, maintain accurate records, and meet documentation and reporting requirements.
- Ability to work respectfully and effectively with individuals from diverse backgrounds, using trauma-informed and recovery-oriented approaches.
- Knowledge of community resources, social service systems, and behavioral health supports relevant to Summit County and surrounding areas.
- Proficiency with electronic health records and basic computer applications (e.g., email, word processing, data entry).
- Bachelor’s degree in social work, psychology, counseling, or a related human services field; relevant licensure or certification is preferred where applicable.
- Commitment to the agency’s mission and values, including confidentiality, ethical practice, and continuous improvement in service quality.