What are the responsibilities and job description for the Retail Operations Specialist - Ankeny position at Community State Bank?
TITLE: Retail Operations Specialist
JOB FAMILY: Retail Operations
DEPARTMENT: Retail Banking
PAY GRADE & FLSA: 6; Exempt
JOB SUMMARY:
The Retail Operations Specialist is responsible for providing support and training to operational retail staff to ensure standard operating procedures and business practices and followed consistently and within compliance. This role will maintain and update all processes and procedures and will collaborate with leaders to communicate changes and updates in a timely manner.
ESSENTIAL FUNCTIONS:
- Work closely with the Retail Operations Manager to ensure all retail staff follow the standard operating procedures (SOP’s) consistently. Standard operating procedures may include bank software applications, bank forms, and any other policies to ensure compliance with regulations.
- Maintain strong knowledge of bank products and services.
- Monitor all operational reporting for various locations and manage retail reports such as signature cards, A-9’s, month end, etc.
- Perform branch visits to ensure sound retail operations are maintained.
- Perform various audits as assigned at locations.
- Manage proof errors processing for each branch location.
- Support frontline/deposit operations/item processing to make necessary adjustments including reversing and correcting entries.
- Manage retail record retention for various locations.
- Monitor bank complaint review processes and distribute as needed.
- Prepare and file CTR’s and review and approve CTR exemptions.
- May provide coverage and back up for the BSA officer for Verafin Alerts.
- Collaborate with Fraud Operations and assist with fraud account monitoring.
- Assist with Mobile Deposit Review.
- Monitor new account tracking and reporting for Courtesy Pay Program.
- Monitor overdrafts pay limits, track overdraft fees and work with account officers for re-payment strategies and charge off plans.
- Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
- Foster and preserve a culture of diversity, equity, and inclusion.
- Additional duties and responsibilities may be required to support the company’s mission, vision, and values.
QUALIFICATIONS:
- Bachelor’s degree in business or related field or an equivalent of education and experience.
- Two years of banking, client service, or retail experience.
- Strong leadership skills required with a desire to develop others. Strong ability to set clear expectations and influence behavior aligned with our culture.
- Solid understanding of various standard financial reports and information.
- Capability to interpret, analyze, and communicate financial information effectively to a variety of audiences.
- Ability to make sound decisions and exceptions on behalf of the bank.
- Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
- Capability to utilize various banking software and Microsoft 365 products, with a high level of accuracy and attention to detail.
- Strong interpersonal and written communication capabilities.
WORKING CONDITIONS:
- Duties performed in a professional office environment.
- Requires travel to other bank locations.
At QCR Holdings, Inc. we are committed to fostering and preserving a culture of diversity, equity, and inclusion and strongly believe that it is our differences - of all kinds - that make our company and our communities better and stronger.
QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.
It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.
