Personal Banker

Company Overview

At Community State Bank, we are proud to be an independent, locally managed bank committed to enriching lives and elevating communities. Our vision is to be the preferred financial partner in every market we serve, and we live this out through our core values, F.A.I.R-Friendly, Accountable, Innovative, and Respectful. We believe in empowering our employees to make meaningful contributions, both inside the workplace and out in the community.

Essential Duties

               Performs a variety of bank-related service functions in a respectable and friendly manner, serving the customer’s needs with accountability and innovation, prioritizing knowledge of bank products, bank policy, and bank procedure of which the following are illustrative:

• Greets and serves the customer by standing up, smiling, looking the customer in the eye, and using the customer’s name
• Listens and hears the customer
• Is empathetic towards all customers
• Takes ownership of every interaction and transaction
• Provides assurance to every customer
• Engages in FAIR treatment of coworkers and customers (Friendly, Accountable, Innovative, and Respectful)
• Sells Cashier’s Checks and Money Orders
• Accepts deposits of various account types
• Identifies need for CTRs, SAR Referrals, BSA Reports, etc.
• Cashes checks within approved authority and operating policy
• Processes night deposits and mail deposits
• Processes Holds on customer checks
• Accepts all loan payments
• Processes safe deposit box rent, utility payments and other related payments
• Maintains an approved level of cash; turns in excess and mutilated cash
• Prepares daily settlement and proof of cash transactions, balances cash drawer accurately and efficiently, on a daily basis
• Verifies and scans all documentation and submission of batches efficiently and in a timely manner
• Maintains supplies and an awareness of teller supply inventory control
• Provides safe deposit box services to customers
• Verifies and wraps coin for vault cash control purposes
• Initiates Stop Payments
• Processes Cash Advances
• Processes Burial Account Payouts
• Closes Accounts
• Sets up Direst Deposit for Customer
• Processes Defer a payment
• Serves customers with Maintenance on Online Banking (passwords)
• Provides debit card maintenance
• Order checks
• Takes advantage of every opportunity to offer the Bank’s products and services; actively refers customers to appropriate customer service personnel
• Participates in assigned community activities as scheduled

Basic Qualifications

Education/Training: A high school diploma or equivalent.

Skill(s): Strong reading, writing, and grammatical skills; proficient analytical and mathematics skills; excellent communicative and interpersonal relations skills; proficient eye-hand coordination; proficient technology skills; ability to lift up to approximately fifty (50) lbs.; strong visual and auditory skills.

Experience: A minimum of one (1) year of experience in banking, or related positions preferred.

General Responsibilities

              Community State Bank Personal Bankers are the first point of contact for most of our customers and must live out our Bank’s values and culture in every interaction.  Personal Bankers execute a variety of bank-related service functions in a respectable and friendly manner.  Personal Bankers are expected to serve the customer’s needs with accountability and innovation prioritizing knowledge of bank products, bank policy, and bank procedure.  They recognize the non-negotiable duty to serve the customers and communities in which we work with excitement and a smile.  Personal Bankers help maintain the safety and security of the Bank and the customer through constant communication with co-workers and direct supervisors.