What are the responsibilities and job description for the Loan Operations Representative position at COMMUNITY STATE BANK OF ORBISONIA?
Company Overview
At Community State Bank, we are proud to be an independent, locally managed bank committed to enriching lives and elevating communities. Our vision is to be the preferred financial partner in every market we serve, and we live this out through our core values, F.A.I.R-Friendly, Accountable, Innovative, and Respectful. We believe in empowering our employees to make meaningful contributions, both inside the workplace and out in the community.
Essential Duties
Performs a variety of duties to support the loan operations function of which the following are illustrative:
- Scans loan documents onto the computer system.
- Prepares checks, statements, and notices from the system.
- Monitors ticklers and provides information for, or assists in the preparation of, various loan reports as directed.
- Reviews and processes incoming mail; prepares and mails insurance notices.
- Reviews all documents for accuracy and completeness; contacts appropriate source to clarify or obtain missing information.
- Tracks and follows up for collateral insurance on all loan applications.
- Maintains all types of collateral, i.e., MV-38s, titles, insurance, declination records and lien releases.
- Processes paid loan files, including satisfying of all collateral on paid loans, returning documents to customers, and retention of files in paid loan storage area.
- Files necessary information to maintain adequate records.
- Develops a thorough knowledge of the features and benefits of all bank loan products and services in order to ascertain customer needs.
- Provides assistance to customers with specific inquiries or service problems.
- Maintains a working knowledge of bank products and operating policies and procedures which impact the loan operations function.
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank’s compliance with all regulatory requirements.
Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.
Responds to inquiries relating to his/her particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.
As part of our commitment to serving the local market, team members are encouraged to actively participate in bank-sponsored community events and volunteer initiatives.
Basic Qualifications
Education/Training: A high school diploma or equivalent.
Skill(s): Moderate reading, writing, grammar, and mathematics skills; moderate interpersonal relations and communicative skills; proficient keyboarding and technology skills; visual and auditory skills; ability to sit, stand, stoop, reach, climb stairs, and lift items weighing 40 lbs. or less.
Experience: A minimum of one (1) year’s related experience is normally required.
General Responsibilities
Responsible for performing a variety of duties to support the loan operations function; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.