What are the responsibilities and job description for the Administrative Assistant position at Community Specialists?
Your role with the company:
The Administrative Assistant is responsible for assisting the Property Manager and Assistant Property Manager in maintaining all aspects of property operations, monitoring and leading the sales/lease process, assist in the training, motivation, and development of our on-site teams. You will be the key contact person for all resident requests providing unparalleled customer service at all times. You will also be involved in the financial aspects of the operations, including but not limited to entering resident charges and processing monthly assessments.
Administrative Tasks & Support:
- Review and become familiar with the Rules and Regulations.
- Oversight of day-to-day operations of the office.
- Coordinate and maintain office amenities and supplies.
- Schedule and follow up on maintenance service requests.
- Provide general administrative duties, including but not limited to all correspondence (phone, email, mail), filing systems, word processing, and technical/equipment support.
- Serves as a liaison between the owners and the management office to foster a good relationship.
- Handles all owner complaints expeditiously, diplomatically, and professionally following up promptly on all issues.
Building Operations:
- Makes introductory calls to all future residents and assists with all aspects of move-ins for new residents.
- Includes follow-up and acclimating new residents to building, services, and amenities
- Provides administrative support with the resident website, resident website access and letters, monthly mailings, and other special projects as assigned by supervisory staff.
- Ensure efficient and courteous response to all resident requests, inquiries, concerns, etc., including follow-up.
- Special projects as assigned.
Qualifications:
- Must be highly organized
- Buildinglink experience preferred.
- Excellent verbal and written communication skills.
- Minimum of 3 years of operations experience or upscale customer service experience.
- Community Association Manager (CAM) license preferred, not required.
- Minimum of 3 years of Administrative/office management experience.
- Available to work a set Monday - Friday. 9 AM- 5 PM work schedule.
- Ability to demonstrate computer literacy using Microsoft Office software.
- Ability to apply critical thinking
Job Type: Full-time
Pay: $46,000.00 - $49,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Chicago, IL 60610: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hospitality/Customer Service/Concierge: 3 years (Preferred)
License/Certification:
- Community Association Manager (CAM) license (Preferred)
Work Location: In person
Salary : $46,000 - $49,000