Clinical Program Manager

POSITION TITLE: Clinical Program Manager

JOB CLASSIFICATION: Regular, Full-Time, Exempt, Non-Union, Benefitted

PROGRAM: Adult/Older Adult Outpatient Continuum

REPORTING RELATIONSHIP: Director

SUMMARY:

Since its founding as a teen drop-in center in 1972, Community Solutions (CS) has grown in both depth and breadth of services in response to the growing and changing needs in the community. As one of the most comprehensive nonprofit human services agencies in Santa Clara County and the surrounding areas, CS provides prevention, intervention, treatment, and residential services to more than 6,400 clients annually, helping them overcome the challenges posed by mental health issues, substance abuse, trauma, severe family dysfunction, sexual and domestic violence, and human trafficking.

As our Clinical Program Manager (CPM), you will oversee programs and provide direct staff supervision. The CPM is a licensed/associate clinician who is experienced and trained in providing supervision and consultation to staff, utilizing the identified Evidence Based Practices, and proficient in the program's cultural needs of home and community-based service delivery.

The Ideal Candidate Will Possess the Following Qualifications and Knowledge:

Did you know that research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications? Please understand that no one ever meets 100% of the capabilities. If much of this describes you, we encourage you to apply. This might be the right next role for you if you have:

Education and Experience:

• Master's degree and 4 years direct client work experience in a related field.
• 2 years management experience in a related field.
• Must have strong leadership and management experience.
• Demonstrated experience working with direct supervision of line staff.
• Demonstrated experience running an effective program to meet agency contract requirements.
• Demonstrated ability to work effectively in a team-oriented work environment.
• The individual will preferably be bilingual and bicultural.

Knowledge:

Required:

• Empowerment, advocacy and support techniques for victims/survivors of violence, people with mental illness and/or substance abuse issues.
• For Intimate Partner Abuse/ Sexual Assault (IPA/SA) team, must possess solid understanding of issues of violence against women, dynamics of intimate partner abuse and sexual assault.
• Working knowledge of case management, group, family and individual counseling, and linkage-referral.

Preferred:

• Working knowledge of wellness and recovery concepts, Medi-Cal regulations and program documentation.
• Working knowledge of community resources in Santa Clara County and surrounding areas.
• Knowledge of contract management and requirements, group and individual counseling, and linkage-referral.
• Experience managing productivity and program expenses.
• Knowledge of relevant Evidence Based Practices and leading outcome driven care.

License: Must be registered and in good standing with the California Board of Behavioral Science (BBS) as an Associate Marriage and Family Therapist (AMFT), Associate Clinical Social Worker (ASW), Associate Professional Clinical Counselor (APCC), or eligible to register with the Board of Psychology as a Psychology Assistant. Must apply for registration and waiver at time of hire, obtain waiver within four months of hire date and maintain registration and waiver.

What You'll Be Doing in the role of Clinical Program Manager:

• Provides over-site of the day-to-day operation and provides direct supervision of staff, as assigned. Assists with hiring, performance evaluation and progressive disciplinary actions. Participates in the supervision and evaluation of service delivery quality and content.
• Identify and coordinates quality improvement activities (year-round auditing) including review of outcomes.
• Ensures Agency policies and procedures are followed including the crisis line protocols.
• Coordinates and ensures staff and the program's daily activities are completed efficiently.
• Attends all County/community meetings, as assigned, provides leadership, brings back information and shares with appropriate staff in a timely manner.
• Coordinates and implements program requirements.
• Responsible for completing internal Agency and external "funder" reports.
• Monitors and supports staff compliance with documentation standards. Reviews, evaluates and co-signs, where applicable, service documentation.
• Provides professional development mentoring for staff, as well as, new employee orientation training, when required.
• Assists with special projects including the development of new service content, technology or special events.
• Facilitate team meetings in a strength-based manner – building trust and addressing concerns in a strength-based manner.
• Consistently uses strength-based and solution focused problem-solving skills.
• Provides back-up coverage for Program Director.
• Ensure that tracking tools are kept up and maintained for: EMR, SRD's, UR, all outcome/surveys, training of staff in Evidence Based Practices, productivity etc.
• Ensure adherence to contracts deliverables and outcomes.
• Responds to phone calls and emails within 24 hours on business days. Resolve outstanding issues collaboratively using strength-based solutions focused approach.
• Work collaboratively with other Agency divisions.
• Maintains excellent customer service skills with internal and external customers.
• Promotes cultural awareness and competence. Maintains professional standards regarding client rights.
• Demonstrates an understanding of HIPAA, confidentiality laws and policies, and assures the highest degree of confidentiality in the implementation of all responsibilities and duties.
• Successfully completes all training requirements for this position to ensure agency and contract compliance.
• Employee must have the ability to operate their personal or Agency motor vehicle to participate in client visits, provide daily transportation of clients and/or all other assigned Agency business.

Diversity, Equity, and Inclusion:

Community Solutions is deeply committed to diversity, equity, and inclusion. We are a team of dedicated professionals with backgrounds as diverse as the impact we achieve. We are committed to diversity in our workforce and equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We encourage candidates from all backgrounds to apply.

Working at Community Solutions:

Community Solutions offers a competitive and comprehensive salary of $90,000 - $98,000, a generous employee benefits package, and encourages a strong work-life balance. We believe in supporting the whole person by providing:

• 100% of premiums paid by employer for full-time employees and eligible dependent children
• 403(b) Retirement Plan with 5% employer match
• 3-weeks paid vacation to start
• 13 paid holidays; 96 sick hours per year (inclusive of self-care/mental health days)
• Longevity bonuses
• Generous family medical leave for eligible employees
• Student Loan Forgiveness Program
• Staff learning and development and robust in-house training opportunities
• Employee-led Diversity, Equity, and Inclusion Resource Group

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to both sit and stand for extended periods, talk and hear, and use office equipment; occasional need to lift and move objects up to 25lbs.

Work Environment and Location: This position is located within commutable distance to our Gilroy headquarters or San Jose office and is open to a hybrid work schedule, with occasional needs to be able to travel into our offices and work in the evenings or weekends.

Special Requirements:

• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• License: Possess a valid California driver's license, current car insurance and a good driving record as documented by a DMV report and consistent with the Agency's liability insurance requirements.
• Requires an automobile to perform routine job duties.
• COVID-19 Vaccination: Please note that Community Solutions has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and clients. As a condition of employment, Community Solutions employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Note: This job description outlines primary duties, qualifications, and job scope, but is not intended to be a comprehensive description of job responsibilities. We expect each employee to offer their services wherever and whenever necessary to ensure the success of our endeavors.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently.

Candidates for this position must be legally authorized to work directly as an employee for any employer in the United States without visa sponsorship.

Salary : $90,000 - $98,000