What are the responsibilities and job description for the Leasing Specialist position at Community Services for Every1?
The Leasing Specialist is responsible for supporting the daily leasing, occupancy, resident relations, and administrative functions of Ridgeway Commons. This position serves as the primary onsite point of contact for prospective and current residents and plays a key role in maintaining high occupancy, ensuring regulatory compliance, and promoting positive resident experiences.
The Leasing Specialist assists prospective residents throughout the application and move-in process, supports compliance requirements for affordable housing programs, coordinates with maintenance and support staff regarding resident needs, and helps ensure the property remains a safe, welcoming, and well-maintained community.
POSITION RESPONSIBILITIES:
1. Receives rental applications, reviewing applications for completeness and initially qualifies prospective residents.
2. Assists applicants with completing applications and obtaining required documentation.
3. Conducts apartment tours and provides information regarding available units, rental requirements, and community amenities.
4. Maintains professional communication with residents, applicants, family members, referral sources, and community partners.
5. Maintains applicant waiting lists utilizing electronic systems and enters new rental applications received.
6. Assists with initial certifications and lease signings and resident recertifications renewals.
7. Collect rents, security deposits, fees, and other payments, following up on rental arrears and communicating with legal entities as needed.
8. Responds to resident questions and concerns in a professional and timely manner and develops positive working relationships with residents and help foster a welcoming community environment.
9. Present for on-site inspections by external vendors and accepts and documents maintenance service requests and communicates requests to maintenance staff.
10. Conducts regular property inspections and reports safety concerns, building damage, and maintenance needs accordingly by walking the property on a daily basis.
11. Ensures vacant units are prepared for occupancy in a timely manner and assists with move-in and move-out processes and required documentation.
12. Maintain resident files and documentation in accordance with agency policies and regulatory requirements.
13. Completes paperwork, scanning, filing, and electronic recordkeeping accurately and timely, keeping the rental office organized.
14. Assists with reporting requirements and occupancy tracking as needed.
15. Responsible for notifying tenants of and meeting with vendors to conduct periodic preventative maintenance inspections.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
WORKING CONDITIONS
1. Will work during normal business hours.