Leasing Specialist

The Leasing Specialist is responsible for supporting the daily leasing, occupancy, resident relations, and administrative functions of Ridgeway Commons. This position serves as the primary onsite point of contact for prospective and current residents and plays a key role in maintaining high occupancy, ensuring regulatory compliance, and promoting positive resident experiences.

The Leasing Specialist assists prospective residents throughout the application and move-in process, supports compliance requirements for affordable housing programs, coordinates with maintenance and support staff regarding resident needs, and helps ensure the property remains a safe, welcoming, and well-maintained community.

POSITION RESPONSIBILITIES:

1. Receives rental applications, reviewing applications for completeness and initially qualifies prospective residents.

2. Assists applicants with completing applications and obtaining required documentation.

3. Conducts apartment tours and provides information regarding available units, rental requirements, and community amenities.

4. Maintains professional communication with residents, applicants, family members, referral sources, and community partners.

5. Maintains applicant waiting lists utilizing electronic systems and enters new rental applications received.

6. Assists with initial certifications and lease signings and resident recertifications renewals.

7. Collect rents, security deposits, fees, and other payments, following up on rental arrears and communicating with legal entities as needed.

8. Responds to resident questions and concerns in a professional and timely manner and develops positive working relationships with residents and help foster a welcoming community environment.

9. Present for on-site inspections by external vendors and accepts and documents maintenance service requests and communicates requests to maintenance staff.

10. Conducts regular property inspections and reports safety concerns, building damage, and maintenance needs accordingly by walking the property on a daily basis.

11. Ensures vacant units are prepared for occupancy in a timely manner and assists with move-in and move-out processes and required documentation.

12. Maintain resident files and documentation in accordance with agency policies and regulatory requirements.

13. Completes paperwork, scanning, filing, and electronic recordkeeping accurately and timely, keeping the rental office organized.

14. Assists with reporting requirements and occupancy tracking as needed.

15. Responsible for notifying tenants of and meeting with vendors to conduct periodic preventative maintenance inspections.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

WORKING CONDITIONS

1. Will work during normal business hours.

1. Education and Experience

a. High School Diploma / GED AND

b. One (1) year of experience in property management OR

c. One (1) year of administrative experience in an office or similar setting.

2. Skills, Knowledge and Abilities

a. Excellent communication, organizational, and analytical skills.

b. Basic Microsoft Office skills.

c. The ability to communicate and empathize with a diverse tenant base.

3. Certifications

a. Completion of trainings from the National Center for Housing Management (NCHM) including COS/TCS/BOS certifications are preferred – candidates without NCHM certifications may be required to complete training upon hire.

4. Verifications and Screenings

a. County clearance of criminal convictions.

b. A drug screen prior to the commencement of employment.

c. Valid New York State Driver License and use of personal vehicle for work purposes.

5. Physical and Mental Requirements:

a. Physical requirements include walking, sitting, standing, bending, driving, ability to climb stairs, carrying, stooping, and lifting up to fifty (50) pounds.

b. Mental requirements include ability to exercise independent judgment and manage multiple tasks.

c. Staying awake and alert while on duty.

Community Services for Every1 has supported the people of our community for over 30 years. Those with intellectual and developmental disabilities, and those who are simply in need. Every day, our efforts support over 2,000 individuals of all abilities, across counties. We are here for Western New Yorkers – all of them.

Helping those in need takes very special people. And those people are the lifeblood of Community Services for Every1. They’re employees who thrive on helping and who have a passion for connecting. Who can form lifelong bonds with the people they support and make the biggest difference in the lives of fellow Western New Yorkers.

Just as we empower those we serve, we strive to empower each other. We support our colleagues through challenges and we collaborate to find the best solutions – and we work hard to help each other grow. Community Services for Every1 offers competitive starting pay based on directly related experience, generous time off, excellent benefits plans and an opportunity to grow!