Housing Community Manager

Oversees all sales, customer service, to include exceptional management skills to handle the day-to-day operations of an apartment community and its staff. Responsible for handling activities related to CSP’s low income housing tax credit developments, single family houses, HUD 811 developments, HUD 202 developments and other housing developments which CSP may develop in the future.

Essential duties and responsibilities: other duties may be assigned by the supervisor

Management

• Maintain accurate physical and fiscal records of assets of the community.
• Completes all resident move-ins, move-outs, transfers and renewals.
• Supervise and motivate onsite personnel to achieve the operational goals of the property.
• Liaise and collaborate with senior management.
• Ability to professionally resolve resident and employee issues.
• Uphold and enforce all company policies, processes, and procedures.
• Assure compliance with all regulations related to maintenance of properties, rentals and sales of properties, and reporting of housing activities including:
• Tenant files
• Property conditions and maintenance.
• Performance or oversee all activities related to accepting and processing applications, lease signings, moving and occupancy
• Maintain acceptable occupancy levels in rental units by maintaining wait lists, and conducting outreach and marketing activities
• Complete all activities related to marketing and sales of lease/purchase units.
• Coordinate with the Fiscal Department to ensure timely collection of rent from rental units on a monthly basis.
• Oversee all repairs to rental developments
• Perform other duties and responsibilities as assigned by the Supervisor.

Leasing

• Work in collaboration with leasing consultants and marketing team to develop and implement appropriate marketing strategies.
• Conduct tours of the grounds of the community and show apartments to prospective residents.
• Sell the community over the phone/internet to convert leads to on-site tours.
• Greet all individuals that enter the leasing office in a friendly and professional manner.
• Maintain thorough product knowledge of the property (floor plans, amenities, etc.) and the local community
• Apply product knowledge to prospective residents’ needs by effectively communicating features and benefits
• Represent the company in a professional manner at all times.

Customer Service/ Resident Services

· Develop and maintain professional relationships with prospective and current residents.

· Engage residents in active and passive programming that fosters community and financial capability.

· Accept maintenance request, submit maintenance tickets, and complete follow-up to ensure satisfaction.

· Handle resident calls and in-person concerns

· Respect boundaries of tenant confidentiality, ensure safety and uphold both local and Federal Fair Housing Laws.

Administrative

· Accurately prepare and be thoroughly knowledgeable with all applications, lease documents and related paperwork.

· Collect and process rental payments.

· Facilitate the move-in and move-out.

· Maintain property records

· Develop and/or maintain orientation and resident manual(s) and portfolio newsletter

· Distribute, gather and analyze periodic or annual resident surveys

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $35,000 - $40,000