Quality Assurance Specialist

The Community Service Board of Middle Georgia is dedicated to providing those we serve with quality innovative behavioral healthcare in a recovery-based environment. CSB of Middle Georgia is recognized as a state leader in comprehensive behavioral healthcare providing integrated cost-effective services. CSB of Middle Georgia is located in Dublin, Georgia, and the agency currently serves residents of Bleckley, Dodge, Johnson, Laurens, Montgomery, Pulaski, Telfair, Treutlen, Wheeler, and Wilcox counties in Georgia; and in our Ogeechee Behavioral Health Division, serving residents of Burke, Emanuel, Glascock, Jefferson, Jenkins, and Screven counties in Georgia. We value Quality, Professionalism, Person-Centered, Recovery, Teamwork, Improvement, Accountability, Management of Practicing Information, Wellness, and Financial Stability.

LOCATION: Dublin, Georgia 

The Community Service Board of Middle Georgia is seeking qualified candidates to serve as our Quality Assurance Specialist! The Quality Assurance Specialist is a new individual contributor role within the organization and will be responsible for supporting compliance and quality assurance activities across assigned programs. This role focuses on auditing, documentation review, and ensuring adherence to regulatory and organizational standards. The selected candidate will also be responsible for staying up to date on new requirements and standards mandated by DBHDD and other regulatory bodies as they are released. Are you ready for a challenge while also being able to make a difference? Apply for the Quality Assurance Specialist role today!

Responsibilities of the Quality Assurance Specialist:

• Verify that suicide risk assessments are completed consistently and at required intervals (e.g., intake, crisis events, discharge)


• Ensure use of validated tools used for risk assessments (e.g., Columbia-Suicide Severity Rating Scale)


• Check that risk levels (low, moderate, high) are clearly documented and justified


• Confirm that individualized safety plans are present for at-risk patients. Ensuring plans include:
  
  
  
  •  Warning signs
  
  
  • Coping strategies
  
  
  • Emergency contacts
  
  
  • Means restriction (e.g., limiting access to lethal methods)
  
  


• Verify that safety plans are updated as clinical status changes


• Ensure interventions in a treatment plan are commensurate with the suicide risk level


• Ensure evidence-based tools and clinical judgment are always used when developing a treatment plan
  
  
  
  • Individuals who are at moderate or high risk for suicide must have the treatment of suicidal behaviors addressed in the treatment plan.
  
  


• Check documentation of appropriate interventions based on risk level, such as:
  
  
  
  • Increased observation levels
  
  
  • Crisis intervention
  
  
  • Hospitalization or referral when necessary
  
  


• Ensure follow-up actions are documented after any suicidal ideation or attempt


• Confirm that post-discharge follow-ups are scheduled and documented


• Ensure communication between providers (e.g., therapists, psychiatrists, primary care) is consistent across the agency


• Verify that missed appointments or noncompliance are addressed in a timely matter


• Ensure documentation aligns with:
  
  
  
  • Organizational policies
  
  
  • State and federal regulations
  
  
  • Accreditation standards (e.g., The Joint Commission, CARF)
  
  


• Identify missing, incomplete, or late documentation


• Check that entries are:
  
  
  
  • Completed within required timeframes
  
  
  • Legible and properly signed/dated
  
  
  • Free from contradictions or copy-paste errors
  
  


• Provide feedback to clinicians on documentation quality


• Recommend training or corrective actions when deficiencies are found with documentation


• Help improve documentation practices to reduce liability and improve care


• Maintain strict adherence to privacy laws (e.g., HIPAA)


• Ensure sensitive information is handled appropriately


• All other duties as assigned

Here are some of the things we require:

• High School Diploma/GED equivalent


• Valid Georgia Driver’s License


• Effective verbal and written communication skills


• Strong interpersonal skills and the ability to work effectively with diverse communities


• Strong attention to detail and documentation review skills


• Ability to work independently and in collaboration with others


• Experience with Microsoft 365 Office Products


• Ability to organize, prioritize and meet deadlines accordingly

Here’s what would put you over the top:

• Previous experience with auditing or quality assurance measures


• Knowledge of regulatory bodies in the behavioral health field (e.g. CARF, CCBHC, DBHDD, etc.)

** Final pay rate will be dependent on a combination of qualifications such as experience and education. **