What are the responsibilities and job description for the Client Concierge position at Community Rebuilders?
About Carlton Lofts
Carlton Lofts is a residential housing community that includes both permanent and bridge housing opportunities for individuals transitioning into stable housing. The property operates within a shared community living environment that prioritizes safety, accountability, respect, property standards, and community stability while offering access to supportive services and community resources as needed.
Position Summary
The Client Concierge serves as a frontline representative of Carlton Lofts and Community Rebuilders and is responsible for helping maintain the safety, security, cleanliness, and overall order of the building and surrounding property.
This position provides a visible and consistent staff presence throughout the facility and supports daily building operations through monitoring building activity, managing visitor access, conducting routine rounds, addressing safety concerns, reinforcing community expectations, and maintaining awareness of the overall environment within the property.
This is not a case management or counseling role. Carlton Lofts’ residents may access supportive services and community resources as needed; however, the primary focus of the Client Concierge role is maintaining a safe, respectful, clean, orderly, and professionally operated residential environment through active building oversight, daily operational support, and consistent reinforcement of building standards and resident expectations.
The ideal candidate is dependable, observant, emotionally mature, service-oriented, and able to remain calm and professional in challenging situations.
Essential Responsibilities
- Monitor building activity, entrances, exits, and common areas
- Conduct routine rounds throughout the property
- Answer the front entrance and manage visitor access
- Help maintain a safe, clean, orderly, and welcoming environment
- Address safety concerns, disturbances, and policy violations appropriately
- Respond appropriately to emergencies, disturbances, conflicts, and other situations impacting building operations or resident safety.
- Complete incident reports, activity logs, and operational documentation
- Assist with room turnovers and shared space upkeep
- Communicate maintenance, operational, or safety concerns promptly
- Reinforce community expectations and building standards consistently
- Support a residential environment that promotes community living, shared responsibility, and respect for property and neighbors.
Qualifications
- High school diploma or equivalent required
- Previous experience in hospitality, residential services, property management, customer service, security, or related environments preferred
- Strong communication and conflict de-escalation skills
- Ability to exercise sound judgment and maintain professionalism in high-stress situations
- Ability to work independently and as part of a team
- Flexibility to work evenings, weekends, holidays, overnights, and rotating shifts
- CPR and First Aid certification required within 180 days of hire
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to lift and move up to 50 pounds as needed
Equal Opportunity Employer
Community Rebuilders is an Equal Opportunity Employer committed to maintaining a respectful and inclusive workplace.
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17